Toyota of Scranton - Service Center

Toyota of Scranton responded

Thank you for taking the time to share your feedback about your recent experience at Toyota of Scranton's service department. We appreciate your kind words about Chris, and we strive to provide exceptional customer service at all times. However, we apologize for the inconvenience you experienced with the speed of service and pricing. We understand that waiting for an extended period can be frustrating, and we sincerely apologize for any inconvenience caused. We continuously evaluate our processes to improve efficiency and reduce wait times, and your feedback will be taken into consideration as part of this ongoing effort. Regarding pricing, we aim to offer competitive rates while delivering high-quality service. We regret that you found our pricing to be higher than expected. We regularly assess our pricing structure to ensure it remains fair and competitive within the industry We do appreciate you taking the time to share your comments. Your comments will be shared with our leadership team. Thank you again for sharing your feedback, and we look forward to the opportunity to serve you better in the future. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

HEATWITHCORN responded

Also. I was quoted $699 to change my 8 spark plugs. I bought genuine NGK iridium plugs for my truck for $68. I changed them myself in under 1 hour. $631 an hour seems very high.

Toyota of Scranton responded

Safetyg, Thank you for taking the time to share your positive review about your experience at Toyota of Scranton. We greatly appreciate your kind words and are thrilled to hear that you feel our dealership genuinely cares about its customers. At Toyota of Scranton, we strive to provide exceptional service in all aspects of our business, including sales, finance, and service. We are proud of our dedicated team members who go above and beyond to ensure that every customer has a positive and memorable experience. Your feedback is a great motivation for our team, as we constantly aim to exceed customer expectations. If there is anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out to us. We are here to assist you and provide the highest level of service. Thank you once again for your kind words and for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LJDERWIN, Thank you for taking the time to share your positive experience at Toyota of Scranton! We appreciate your kind words and are delighted to hear that our dealership has provided you with a pleasant environment to associate with good people. Our team takes pride in creating a welcoming atmosphere where customers can enjoy their time while getting their vehicles up to speed. We strive to ensure that every visit is not only efficient and productive but also enjoyable. It's fantastic to know that we have met your expectations in this regard. We value your support and look forward to serving you in the future. If there is anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for your positive feedback. It means a lot to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Jack, Thank you for taking the time to share your positive experience with our sales department at Toyota of Scranton. We are thrilled to hear that you found our team to be polite, helpful, and professional throughout your visit. We take great pride in providing excellent customer service and ensuring that each interaction is a memorable one. It's fantastic to know that we met your expectations, and we sincerely appreciate your recommendation to others who may be in search of a vehicle. At Toyota of Scranton, we strive to offer a wide selection of high-quality vehicles to suit various preferences and needs. Whether you're looking for a sedan, SUV, truck, or hybrid, our knowledgeable sales team will be delighted to assist you in finding the perfect vehicle to meet your requirements. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can assist you with during your vehicle search. We would be more than happy to provide you with any information you may need or schedule a test drive at your convenience. Once again, we genuinely appreciate your kind words and recommendation. We look forward to the opportunity to serve you and provide an exceptional car-buying experience. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

WAVERUNNRXXX, Thank you for choosing Toyota of Scranton! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our team. We understand that finding the right vehicle is crucial, and we're glad we had the one you wanted in stock. Doug and Justin are dedicated professionals who consistently go above and beyond to ensure customer satisfaction. They are committed to making the car-buying process as smooth and enjoyable as possible. We will make sure to pass along your compliments to them for their outstanding service. We strive to provide exceptional customer service, and your positive review reaffirms that we are achieving our goal. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BOBOLINK0, Thank you for taking the time to share your experience at Toyota of Scranton. We appreciate your 5-star review and are thrilled to hear that you have consistently received excellent service while having your vehicles serviced with us. We're especially glad to know that Hailee Politz, your dedicated service advisor, provided you with informative updates throughout the servicing of your vehicle. We take great pride in our team's commitment to keeping our valued customers well-informed and ensuring a smooth and transparent service process. At Toyota of Scranton, we strive to deliver exceptional customer service, and your feedback serves as encouragement for us to continue providing the highest level of care and attention to our customers' needs. If there is anything else we can assist you with or any additional feedback you would like to share, please don't hesitate to reach out. Thank you once again for choosing Toyota of Scranton for your vehicle servicing needs. We look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Pventuri81, Thank you for taking the time to provide feedback on your recent service experience at Toyota of Scranton. We appreciate your overall positive review and apologize for the oversight regarding your wheel rotation. We strive to provide exceptional service, and it's disappointing to hear that we missed this important task during your visit. We understand the importance of regular wheel rotations in maintaining the performance and longevity of your vehicle. Please accept our sincere apologies for any inconvenience this may have caused. We truly appreciate your understanding and would like to assure you that we have addressed this issue with our service team to ensure that such oversights are avoided in the future. Our commitment is to deliver excellent service, and your feedback helps us identify areas for improvement. If there's anything else we can do for you or if you would like to schedule your wheel rotation at your convenience, please reach out to us directly. We value your business and the opportunity to make things right. Thank you again for choosing Toyota of Scranton, and we look forward to serving you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Pventuri81 responded

Anytime unfortunately i met a deer Saturday morning now waiting for an adjuster from the insurance company😔. The team did great it's not a big deal the tires weren't rotated. Couldn't help being short handed and suddenly getting very busy it happens😊

Toyota of Scranton responded

CEF12, Thank you for taking the time to complete our sales survey and sharing your positive feedback about your recent experience at Toyota of Scranton. We're thrilled to hear that George Jr. and Cory provided you with great assistance during your visit. Although you didn't have the opportunity to meet Al this time, we appreciate your mention and we'll make sure to pass along your kind words to him as well. Our team members take pride in delivering exceptional customer service, and it's rewarding to hear that George Jr. and Cory made a positive impression. We truly value your support and feedback, as it helps us continue to improve and provide the best possible experience for our customers. If there's anything else we can do for you or if you have any further questions or concerns, please don't hesitate to reach out to us. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

ZODIACGRL, Thank you for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you always enjoy your visits with us and that you are grateful for our service. At Toyota of Scranton, we strive to provide exceptional customer service, and we are delighted to know that our team has been able to make your visits pleasant and enjoyable. Your kind words about our friendly service mean a lot to us, as we constantly aim to create a welcoming and comfortable environment for our customers. We truly appreciate your trust and loyalty, and we look forward to serving you in the future. If you have any further feedback or if there's anything else we can assist you with, please do not hesitate to reach out to us. Thank you again for your support and for choosing Toyota of Scranton. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JEARYES, Thank you for leaving us a fantastic review! We're thrilled to hear that you had a totally efficient, cordial, and professional experience at Toyota of Scranton. Hailee, our excellent Customer Service Representative, is delighted to have been of assistance to you. We appreciate your kind words and your willingness to recommend our dealership to others. Word-of-mouth referrals are incredibly valuable to us, and we're grateful for your trust and confidence in our team. If there is anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We're here to provide continued support and ensure that your satisfaction remains our top priority. Thank you again for choosing Toyota of Scranton. We truly appreciate your recommendation and look forward to serving you and your referrals in the future with the same high level of service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton