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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews
Call Service Center (570) 740-3457

2,953 Reviews of Toyota of Scranton - Service Center

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February 25, 2023

Kacie is an excellent employee and was very informative about the maintenance required and the cost. More

by CHAZBREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Toyota of Scranton responded

CHAZBREW, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We all appreciate your comments regarding working with Kacie. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 24, 2023

Excellent service, courteous and friendly professional people. I’ve never experienced this in a dealership before More

by Roy B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel in service department.
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Feb 28, 2023 -

Toyota of Scranton responded

Roy B., Thank you for taking the time to provide feedback on your recent experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 21, 2023

Great place and very friendly people very helpful great assistance with every thing you need and answers all questions More

by NINAPRICE053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Toyota of Scranton responded

NINAPRICE053, Thank you for taking time to provide feedback on your recent service experience. It is appreciated. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 21, 2023

Excellent service. Very knowledgeable about their products. Mr. Larussa five stars. I was made to feel like I mattered. Not rushed through the system just to make a sal More

by BRAKENRUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey boyncon
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Feb 22, 2023 -

Toyota of Scranton responded

brakenrun, Thank you for taking time to provide feedback on your recent sales experience. We are delighted to know Richard LaRussa was accommodating and provided answers to your questions. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 20, 2023

I worked with Steve in collision as I hit a deer He was very upfront when he would have the parts for repair. The RV4 looks great More

by jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
steve Collision dept
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Feb 20, 2023 -

Toyota of Scranton responded

jess, Thank you for taking the time to provide feedback on your recent repair experience at our collision center. We are delighted to learn you enjoyed working with Stephen. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our collision center. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 20, 2023

Had an issue with my battery on a not even one year old Tundra. Talked to my service consultant and he said to bring it right down and have it checked. Battery was found to be bad and was replaced immed More

by kninekal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Toyota of Scranton responded

kninekal, Thank you for taking the time to share your feedback on your recent service visit. There are times when something happens with your vehicle, I am happy to hear we were able to assist. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 18, 2023

I have been a customer for over 30 years now and the service has always been spectacular. If you want your Toyota serviced properly Toyota of Scranton is the place to take it More

by GDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ
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Feb 21, 2023 -

Toyota of Scranton responded

GDS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. A very special thank you for your loyalty to our dealership. It is appreciated. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 18, 2023

Very good dealership. the work preformed is always topnotch. The only problem is the PRICE of service. I am forced to do some minor work myself. I am retired and can not a More

by ASESSA1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Grieco
Report | Print
Feb 20, 2023 -

Toyota of Scranton responded

asessa1212, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 18, 2023

Easy to make appointment. Offered drinks and snacks. Employees very courteous. Waiting area neat and clean. More

by HIRKOSTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Toyota of Scranton responded

HIRKOSTG, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 13, 2023

Toyota staff are always great to work with. Fast service and friendly staff makes the experience at Toyota of Scranton a pleasure. More

by MARINOSPD574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Toyota of Scranton responded

Thank you, MARINOSPD574, We appreciate your loyalty to our dealership and we are delighted you enjoy servicing your vehicle with us. Thank you for taking the time to share your feedback. Take care, Mary Jo Preno Vice President of Guest Experience

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