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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,978 Reviews
Call Service Center (570) 740-3457

2,978 Reviews of Toyota of Scranton - Service Center

Sort by
March 08, 2025

Always on time service. Staff friendly, knowledgeable and keep one apprised of car service status. pleasant enough waiting area More

by JSPEICHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Toyota of Scranton responded

JSPEICHER, Thank you for your kind words! We're glad to hear you appreciate our timely service and friendly, knowledgeable staff. Keeping you informed about your vehicle's service is a top priority for us. We also appreciate your feedback on our waiting area. If there's anything we can do to make your experience even better next time, let us know. See you at your next visit! Warm regards, The Service Team Toyota of Scranton

March 06, 2025

My Experience at Scranton Toyota was exceptional. Our service advisor went above and beyond what I expected. I am very satisfied with overall service. Will continue to have my vehicle serviced here. More

by MAPDCITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Toyota of Scranton responded

MAPDCITY, We're thrilled to hear that you had an exceptional experience with us! Our team, especially your service advisor, takes great pride in going above and beyond for our guests. Thank you for trusting us with your vehicle—we look forward to serving you again! Best, Service Team Toyota of Scranton

March 05, 2025

Fantastic service from Stephanie and everyone at Toyota of Scranton. Prompt and attentive. Great experience. More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Toyota of Scranton responded

Hi Dave, Thank you for the fantastic review! We're thrilled to hear that Stephanie and our team provided you with prompt and attentive service. We appreciate your support and look forward to serving you again in the future! Best, The Toyota of Scranton Team

March 05, 2025

My Buying experience was very good. I am very happy with everything. Thank you everyone More

by CMarr
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Toyota of Scranton responded

Hi CMarr, Thank you for your kind words! We're so glad to hear you had a great buying experience and are happy with everything. Enjoy your new vehicle, and if you ever need anything, we're here for you! Best, The Toyota of Scranton Team

March 04, 2025

The service crew is very nice and are always willing to help us when we need it More

by MOLLIEMROZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Toyota of Scranton responded

MOLLIEMROZ, Thank you for your kind words! We're so glad to hear that our service team is always there to help when you need it. We appreciate your support and look forward to assisting you again in the future! Warm regards, Service Team Toyota of Scranton

February 28, 2025

I worked with several people to complete my recent service. All were professional and easy to work with. More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Toyota of Scranton responded

MLHIMKA, Thank you for sharing your experience! We're glad to hear that our team made your service visit smooth and professional. We appreciate your business and look forward to assisting you again in the future! Take care, The Service Team Toyota of Scranton

February 23, 2025

It is a pleasure working with David is very friendly, knowledgeable and helpful. The dealership is the best dealership that I have ever dealt with. More

by walhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2025 -

Toyota of Scranton responded

walhd, Thank you so much for sharing your positive experience! We're thrilled to hear that David's friendly, knowledgeable, and helpful approach made your visit enjoyable. It means a lot to us that you consider our dealership the best you've ever dealt with. We look forward to serving you again and continuing to exceed your expectations! Warm regards, The Service Team Toyota of Scranton

February 19, 2025

Can’t rate Alan Aimee because I had no dealings with with anyone named Alan Aimer. More

by ANGERSON5
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Toyota of Scranton responded

ANGERSON5, I see in your review you gave two other employees on our sales team 5 star ratings. It sounds as your experience went well. Thank you for completing this review and your 5-star rating. Warm regards, The Toyota of Scranton Team

February 19, 2025

still do not have my car They said they would fix it. I think I should just get another one. More

by BHOUSTON550
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Aimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Toyota of Scranton responded

BHOUSTON550, We're sorry to hear about your frustration. Our goal is always to provide timely and effective service, and we’d like to look into this further to see how we can help. Please reach out to our Guest Experience team at 570.702.8776 so we can get more details and work toward a resolution for you. Thank you, The Guest Experience Team Toyota of Scranton

February 11, 2025

Great experience. I really enjoyed the overall experience and look forward to taking the car back in the future. More

by TDEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Toyota of Scranton responded

TDEROSA, We're thrilled to hear you had a great experience! Thank you for your kind words and for trusting us with your vehicle. We look forward to seeing you again in the future! Warm regards, The Service Team Toyota of Scranton

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