Toyota of Wallingford

With very short notice (2 days before the March incentives were to expire), I contacted the Wallingford dealership after getting a quote from another Toyota dealership. Wallingford had no problem incentives were to expire), I contacted the Wallingford dealership after getting a quote from another Toyota dealership. Wallingford had no problem accommodating my schedule and had me come in to assess our trade-in. Their competitor didn't take it seriously that we were looking to buy two new automobiles. We went to the competitor with a quote in hand for a Nissan Rouge, and were looking to see how RAV4 would match up to the Rouge. Nothing against Wallingford, but watch out Toyota!!! $ for $ the Rouge is loaded with options compared to RAV4. I was very disappointed to find out that my headlights will not be turning off by themselves. It was standard in our Toyota Sport we were trading in... but now it's an option??? Good thing Wallingford goes ABOVE AND BEYOND offering free batteries for life, WHEN mine dies from leaving the headlights on. I have loved our Toyota engine's dependability ever since the purchase of our 1986 Chevy Nova's Toyota engine. Our "1986" Kindergarten son drove that car in college. Not one problem outside of routine maintenance... but today, I am NOT happy about that headlight option!!! Back to business... My wife and I were not treated respectably at the OTHER dealer. NOT meaning disrespected, but more like with arrogance and disbelief in respect toward our intentions of buying two cars in two days. It's almost like we had to force him (and he acted like we were a bother) to work up a quote for us. Guess it was a good quote, with a bad taste! Needless to say, Toyota of Wallingford took us seriously. They matched the price of the other Toyota dealer. They accommodated our schedule to get this deal "in the books" in time. There was no pressure with the paperwork. Paul Solomon was so great to work with. No pressure, no nonsense. Ron Jackson, my first point of contact, listened to what I was looking for, confidently thought he would get us to what/where we wanted to be, and saw the whole process through with our saleswoman Celina Moran. She was a "rookie" but compared to the other Dealership's, she knew how to take care of the customer. Given the fact that Paul said this was a very good month for Wallingford, you might think they didn't need this sale all that much. Ironically, they treated us like we were just as important as their first sale of the month. The other dealer treated us like they didn't need/want to be bothered with our sale. How many people will I tell about this? More like how many I already have... explains that Wallingford got it right!!! Hope that explains "why" in your intructions above! More

This has been the best dealership I have ever worked with. The staff at every level has been the most professional, courteous, and friendly group that I have had the pleasure to work with. I recommend p with. The staff at every level has been the most professional, courteous, and friendly group that I have had the pleasure to work with. I recommend people to this dealership as often as I can and plan to continue to do so. More

My husband and I just bought a 2012 Limited Highlander and had a fabulous experience at Toyota of Wallingford! I would definately recommend this dealership to our friends and family! We began our search a and had a fabulous experience at Toyota of Wallingford! I would definately recommend this dealership to our friends and family! We began our search a few months back and checked out this dealership because it was open on Sunday! This was an added bonus, especially for people that work on Saturday's. Our first experience was a test drive with Elvin. He was not pushy at all...just gave us the facts! We were pleasantly surprised that no one took our information during this visit! It was completely refreshing to NOT get those annoying phone calls, after the initial visit, especially during the decision process. We came back and met with Bill Dichello who made this process completely wonderful! He found us the exact car we wanted in record time! We made the deal on A Sunday and were driving home with the car that Wednesday! Bill kept us completely informed during the "location phase." I have to add how wonderful Gloria (from the financial department) was. She was friendly, knowledgable and very organized! Overall, this dealership has so many great qualities and services! You would be silly to buy a Toyota anywhere else! More

The experience we had buying our toyota camry hybrid was excellent. We felt no pressure and everyone was very kind and knowledgeable about the car. I would recommend Frank Pagluica to anyone thinking of b excellent. We felt no pressure and everyone was very kind and knowledgeable about the car. I would recommend Frank Pagluica to anyone thinking of buying a new or used camry from toyota of wallingford More

The sales team we worked with today was friendly, efficient, and answered all of our questions to the best of their ability. We would recommend their service and do business with them again in the fu efficient, and answered all of our questions to the best of their ability. We would recommend their service and do business with them again in the future. More

I had excellent service --Mike was friendly and efficient. I started out looking for a used car, but checked out the new ones too for comparison and ended up with a new Corolla LE. I am hap efficient. I started out looking for a used car, but checked out the new ones too for comparison and ended up with a new Corolla LE. I am happy with the choice. Mike helped me with my decision. I bought my last car from you and will refer my friends to you in the future. Helen More

My car is serviced here. I worked with the top people. Gloria in finance had all my paper work ready, respected my wishes and didn't pressure me. Bill was a gentleman and when I pushed him to ask for a Gloria in finance had all my paper work ready, respected my wishes and didn't pressure me. Bill was a gentleman and when I pushed him to ask for a better price he did. Steve Jr. was courteous and wanted to provide me with a good experience. Jay did try to rationalize his price and used his sales speal, but backed off when I called him on his speech, respected my opinion and worked with steve to give me a price I could live with. His drama was cute. I have come here for service for 6 years and I felt they wanted to keep my business. Of course since I was older and this is my 8th car, I am also wiser in my negotiation skills and am not the easiest person. Based on consumer reports and the Kelley blue book, I felt I got a good price, fair deal and came away happy with my decision and giving them my business. The service office has been accomodating over the last 6 years. When their was an error in charge that didn't include the coupon I handed in, Karen made it right in a timely fashion. Bob, casey and Kate have all helped me with service. The location, having a loaner available, their willingness to give me coupon or the 10 % discount with a coupon has been great. If I forgot the coupon, or had an old one, they honored it due to my history as a customer. they made the replacement of my tire worry free and handled the warrantee well. I have been two other times to this dealership, exploring buying a car, this is the first time, I felt they didn't try to high pressure me and really wanted to give me the best deal. Of all the times I have dealt with the financial people, Gloria treated me with the most respect and no hard sales. Bill was low key and I felt that steve having him work with me rather than a neophite and recognizing I was referred by the service department, insured my having a good experience. Although, Jay sales managers role trying to justify his price, he treated me with respect, was a gentleman and good humored and with my holding firm, met my needs graciously. Lastly, the receipt of my car was impressive, the car was immaculate with a new coat of paint. It was the best dealer prep of a used car, I have ever received More

Dan and Gloria were such a great help I love my new car..they both know there job very well customer service was exceptional!! Thank you guys! car..they both know there job very well customer service was exceptional!! Thank you guys! More

I was very pleased with my experience at Toyota and Scion of Wallingford. The staff was very friendly and knowledgeable, and the environment was very family friendly. The sales team was also very accommoda of Wallingford. The staff was very friendly and knowledgeable, and the environment was very family friendly. The sales team was also very accommodating, even to the point of offering an afternoon of borrowing the car prior to our purchasing. I would definitely consider purchasing from here again. More

This dealership, the people that make it what it is, blow the preconcieved notion that Dealerships and car salesmen are sly and try to rip you off right out of the water! I bought my Highlander there three y the preconcieved notion that Dealerships and car salesmen are sly and try to rip you off right out of the water! I bought my Highlander there three years ago, in that three years I have been to the dealership several times for car service. The BEST staff ever. I never mind going there and they are so helpful and friendly. And I dont get the impression that they are just 'friendly' because they have to be. They are genuinely nice people. They have gone out of there way to help me many times. When my son's 1989 camry was on its last leg I said lets take it to Toyota for a diagnostic. They pronounced it dead and rightly so. We met with Naeem who was so sweet and reassuring of our situaion. He helped my son purchase his first car from a dealership. We drove out with a 2008 Scion and it was a great experience. Paul Soloman the finance guru there who also did my finance for my highlander, really set us up with an affordable payment plan. Explained all the options and totally took the stress out of financing a car. I have told them there that I dont look for where to buy my next car, I know where... there! Whatever they are doing they need to keep it up, its a great place. More