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Treasure Coast Lexus

Ft Pierce, FL

4.8
7,076 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 7,076 reviews

December 24, 2023

Great Experience, Keith and staff very professional. I drove 2 1/2 hours to purchase the vehicle at this dealer due to Keith working with me over the phone to close the sale. The 2023 Lexus IS 350 F More

by mpetitpas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Houlihan
Dec 26, 2023 -

Treasure Coast Lexus responded

We're delighted to know that your long drive was worth it and that you had a great experience with Keith at Treasure Coast Lexus. Thanks for recommending us. We hope you enjoy every mile in your 2023 Lexus IS 350 F Sport!

December 24, 2023

Very slow process for cash deal with minimal discount. 5 phone calls no answer about payoff. Asked to be there in a half hour arrived a what we thought would take 15 min to 1/2 hour took over 2 hours. I More

by jedunker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Seifert, Rebecca Hayes-Meller
Jan 02, 2024 -

Treasure Coast Lexus responded

We strive for efficiency, especially in cash deals, so this is disappointing to read. It's also concerning that you had trouble getting answers from us - we'll be sure to address these issues internally. If there are any unresolved matters or if you'd like further assistance, please reach out directly using the address I've included below. Thank you, Tina Klein - General Sales Manager tklein@treasurecoastlexus.com

December 23, 2023

The individual that is called to schedule the service has no idea what she is doing. The gentleman I was set up with to conduct. The service was really very knowledgeable. In a pleasure to work with More

by Mjcmjcjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Seifert
Dec 26, 2023 -

Treasure Coast Lexus responded

We appreciate your feedback and are glad to know that our service team was knowledgeable and a pleasure to work with. That said, we'll take note of your concerns about the scheduling process for improvement in the future. Thanks for trusting Treasure Coast Lexus with your business!

Dec 30, 2023 -

Mjcmjcjr responded

Recommend the lady Who answered the phone be retrained

December 23, 2023

Tara as well as the everyone at Treasure Coast Lexus is friendly, professional and knowledgeable. It’s always a pleasure doing business with them. More

by droulhac1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Overall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Treasure Coast Lexus responded

We're delighted to know that you had a positive experience with Tara and the rest of our team at Treasure Coast Lexus. We appreciate your kind words and look forward to assisting you again in the future!

December 22, 2023

Paul was awesome,very Knowledgeable,answered all my questions and is always very professional.In three years is up on our new lease we will be getting a new Lexus from Paul. More

by petegail12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Licausi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave in finance
Dec 22, 2023 -

Treasure Coast Lexus responded

We're delighted to know that Paul provided you with such a great experience at Treasure Coast Lexus! We look forward to assisting you again when your lease is up. Safe travels until then!

December 22, 2023

Long, but trouble free process. Will strongly consider them again in the future when another car is warranted More

by ISLANDGOAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Treasure Coast Lexus responded

We're glad to know that you had a smooth experience with us at Treasure Coast Lexus. We appreciate your feedback and look forward to assisting you again in the future when it's time for another car!

December 22, 2023

Great experience with all involved. Great customer service. Courteous, knowledgeable, professional and friendly. I do recommend Lexus of Treasure Coast for your Lexus needs. More

by chetwyndb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelleigh Congdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seymour Buchanan
Dec 22, 2023 -

Treasure Coast Lexus responded

We're so glad to know you had a great experience with our team at Treasure Coast Lexus! Your recommendation means the world to us. We look forward to serving you again in the future!

December 21, 2023

Excellent monthly follow-up over the 7 month waiting time for the make and model. Delivery day was well organized and efficient. Scott knew the process well and lined up the finance and tech professionals i More

by rpmcdonald44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott McElveen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Treasure Coast Lexus responded

We're delighted to know that you had an excellent experience with us at Treasure Coast Lexus, especially during the waiting period and delivery day. It's great to see Scott and our team were able to make everything efficient for you. Thanks for sharing your feedback!

December 21, 2023

Howard is great. . This is the second car we bought from him . Steve is a little high pressure but effective More

by mmarqua707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Seifert
Dec 21, 2023 -

Treasure Coast Lexus responded

We appreciate your feedback and are glad to know Howard was able to assist you in finding another car at Treasure Coast Lexus! We'll take note of your comments about our sales approach, as we always aim for a comfortable experience. Thanks again!

December 21, 2023

We received average service at best. First apt. was canceled because the pickup time was set for 11am and after I made 3 calls someone finally called to say pickup would come and arrive More

by JOHN
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jude
Dec 22, 2023 -

Treasure Coast Lexus responded

John, I'm sorry to read about the scheduling issues you experienced. We strive for top-notch service and communication, and it's clear we fell short in this instance. Your feedback is valuable as it helps us improve our processes moving forward and we will be sure to discuss this with our team to ensure this does not happen again. If there are any other concerns or questions you'd like to discuss, please feel free to reach out directly at your convenience. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

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