Treasure Coast Lexus

Sadly, this is the worst dealership experience we have ever had and the first bad one in 45 years, across 9 states. When Mark first arrived with the 2011 Ford Explorer Limited, he seemed VERY personable, ever had and the first bad one in 45 years, across 9 states. When Mark first arrived with the 2011 Ford Explorer Limited, he seemed VERY personable, friendly, and spoke with confidence. Little did we know that within minutes of leaving the dealership, just days after having seen the car and deciding (in part because of Mark's assurances and promises!), we would be so disillusioned, disappointed, and vow not to buy our new Lexus from this dealership in a few weeks, as was the original plan. Mark told us that he had been with the dealership for years. After the sale, he told us in a text, for the first time ever, that he was "bran new." Mark told us (more than once), when my husband asked about the inspections and/or service that his dealership does to used cars berfore selling them, "We go through an EXTENSIVE safety and service inspection, oil and filter is changed, all the fluids, and more, AFTER ALL, REMEMBER YOU'RE BUYING FROM A LEXUS DEALERSHIP NOT SOME USED CAR LOT!" After the sale, when we politely requested the list he had promised us, showing what was done to our vehicle (because as my husband explained, there's no sense in paying to do things again that were just done), Mark then said there is no inspection. We respectfully questioned his having told us several times that the oil and filter were changed, he said, "I'm brand new here and made a mistake!" NOTHING WAS DONE TO THIS CAR. Mark PROMISED us that "the oil and filter change and the other fluids are all part of the safety inspection, DON'T WORRY!" He then ASSURED us he would send us the "list of everything that was done and inspected!" By the way,l the ad for this particular car CLEARLY shows that "All maintenance is up to date" and yet there's no record of anything being done as even the CarFax doesn't show a recent oil change or any service for that matter. As we were leaving the dealership, we noticed the front right tire was nearly flat. It got washed and no one noticed this? While the car was here for us to see and test drive, days before our purchase, we pointed out the broken windshield moldings. We explained that these look to be an expensive fix. Mark went out of his way to assure us that it was "NO BIG DEAL AT ALL, IT'S JUST A PLASTIC COVER!" He later said he discounted the car $60 and I even showed him the part on the internet was $110 but when we spoke we explained that the parts under it would have to be replaced as well since the pins would break as they are not designed for reuse. WE SPENT $500 TO HAVE THESE REPAIRED! Mark also told us, when my husband asked, "YES, I can't tell you exactly the details or how many miles or days but we definitely have some kind of warranty on it too. Remember, you're buying from a Lexus dealership!" Well, when we arrived to sign the papers and pay for the car, there was only an "AS IS" form and Mark now denied having told us there was DEFINITELY a warranty. Since we bought the car, the moldings had to be repaired because the one MARK SAW literally blew off in traffic! The windshield wipers would not turn off and that resulted in replacing the wiper switch for $250. The back up camera doesn't work but did for a minute while Mark showed us the car before an error that read "Camera not available call your dealership." When we asked him about this, he said, "Don't worry, we'll have that checked out. It looks like it's working so maybe they just need to clear it out with the computer or something." WRONG! This car should be called a "B.O.A.T" for "Bust Out Another Thousand." Finally, the FIASCO that was us getting GOUGED a WHOPPING $749 for a Florida tag! We could have transfered our Texas tags for $2.50!!!! Most dealerships do outsource the tag/title/registration but NEVER have we seen a fee higher than $150 to $200. Mark LIED to us and said he paid $500 for a new Florida tag. We called the DMV. It's $225. Again, we were gouged at $749! OUR NEW TAG EXPIRES IN 5 MONTHS! There are other things that we have discussed were grossly misrepresented and ironically a neighbor had been sitting out on his patio and over heard most of Mark's "pitch!" He seemed like a decent man and we're the fools who are paying for our mistake in A) believing that it would make a difference purchasing from your Lexus dealership rather than a person on Craigslist and B) for having trusted that Mark was being candid and upfront with us. We NEVER expected there would be ZERO accountability! This car has cost us several thousand dollars since leaving the lot and THAT is just NOT GOOD BUSINESS! We realize we signed and have been rudely reminded of this. The fact remains, we were done wrong and this particular Lexus dealership has put a black eye on the reputation of this brand even though we didn't buy our Lexus there. We bought this used car as a second car and workhorse. We had planned on PAYING CASH for a Lexus sedan in a few weeks. We're now looking elsewhere and don't even want the brand any longer. What a shame. More

Kathy Register is superb, her attention and way to treat customer are key elements to keep dealer 's customer service rate as excellent. Highly recommend dealer to service your Lexus, you are always in goo customer are key elements to keep dealer 's customer service rate as excellent. Highly recommend dealer to service your Lexus, you are always in good and care hands More

I was able to make an appointment within 48 hours of calling. I appreciated the valet service and have no complaints. I can’t think of anything else to say but need to get past the 25 words calling. I appreciated the valet service and have no complaints. I can’t think of anything else to say but need to get past the 25 words More

Fast, reasonable cost,nice snack bar and concierge like attention. I expected a costly repair but too mu surprise very reasonable and well done. Happy. attention. I expected a costly repair but too mu surprise very reasonable and well done. Happy. More

Robert always goes above and beyond to make sure I am completely satisfied. He is friendly and willing to do whatever is necessary to assist me. completely satisfied. He is friendly and willing to do whatever is necessary to assist me. More

The entire staff was friendly and supportive. They all worked hard to make sure that my experience was a positive one. I am delighted with my new Lexus. worked hard to make sure that my experience was a positive one. I am delighted with my new Lexus. More

Dealership was clean and accommodating customer customer friendly and entertaining I would recommend this dealership and the people that work there to all my friends was very please I’ve been going to this friendly and entertaining I would recommend this dealership and the people that work there to all my friends was very please I’ve been going to this dealership the last four years More

It is always a pleasure for my wife and I to visit Treasure Coast Lexus even for a scheduled service. My service director, who knows me through many years of visits, is professional, polite, extremel Treasure Coast Lexus even for a scheduled service. My service director, who knows me through many years of visits, is professional, polite, extremely knowledgeable most helpful and makes what can be a stressful experience a breeze. More

I love this dealership. As a snow bird, I frequently need to service my Lexus in CT and here and much prefer this place. In CT I don't even get my car washed and the service statements fail to list all need to service my Lexus in CT and here and much prefer this place. In CT I don't even get my car washed and the service statements fail to list all work. (I am not sure if they did replace my smart key battery there!) Very professional and honest! More

We have purchased our last two cars from Paul and give A+ to him and everyone at Treasure Coast Lexus. Thank you, thank you, thank you! A+ to him and everyone at Treasure Coast Lexus. Thank you, thank you, thank you! More