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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,235 Reviews

3,235 Reviews of Treasure Coast Lexus - Service Center

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November 14, 2020

Great service. Politeness and friendly the Wifi was available for me to work while I waited while watching the Masters on the TV in the lounge More

by baudya0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Treasure Coast Lexus responded

We're so happy to hear that your service visit went smoothly and that you enjoyed your wait. Thank you so much for supporting Treasure Coast Lexus with a great review!

November 14, 2020

I alway enjoy coming in. Peggy, my Service Advisor and my tech # 549 (name slipped my mind) went above and beyond, to give me what I asked for. I am scheduled for a maintenance service and am looking forward More

by nerowe234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Skiffington, Kevin Romanowski, Brandon Konze, Yoslian Vargas
Nov 16, 2020 -

Treasure Coast Lexus responded

Thank you for your confidence in Peggy and the Treasure Coast Lexus service team! We appreciate your support and are very proud to have earned your business. Safe travels, and we are looking forward to working with you again down the road!

November 13, 2020

Service Advisor Keven Sweeney was great along with the whole team. Team went above and beyond. Highly recommend Treasure Coast Lexus! Definitely would come back. More

by ALIGALLARDO25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven Sweeney, Hope Wilson
Nov 13, 2020 -

Treasure Coast Lexus responded

It really means a lot that you would say our team went "above and beyond." Thank you for recommending us and giving a shout out to Keven! We would absolutely love to assist you again at Treasure Coast Lexus.

November 13, 2020

Robert Collier is terrific and he always takes great care of me. My problem is the difficulty I had making my appointment. Your online app for scheduling service is very unfriendly. It was very difficult to More

by SRSMALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Nov 16, 2020 -

Treasure Coast Lexus responded

While I'm very glad to hear that you enjoy working with Robert, I apologize for the trouble you had setting up an appointment. We want to make this process as easy as possible and I appreciate you bringing these issues to my attention so that we can take steps to improve. Thank you for your business, Gary Mariarosssi - General Manager - gmariarossi@treasurecoastlexus.com

November 12, 2020

Keven was kind and caring, and truly took the time to sit and discuss my concerns regarding my vehicle. Everything was addressed and handled professionally and in a timely manner. More

by sweetlittlem3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Firestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keven Sweeney, Hope Wilson
Nov 12, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! Keven is an excellent member of our team at Treasure Coast Lexus, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 12, 2020

The Treasure Coast Service Team took immediate and total care of my new car with professionalism and concern. They are an awesome team and felt totally in great hands. More

by DLILLICOTCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe
Nov 12, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your new vehicle here at Treasure Coast Lexus, and if you ever need anything else, don't hesitate to come back and see us again!

November 12, 2020

I purchased a 2015 ES 350 3 years ago, the car is 5, maybe 6 years old. The paint started peeling on the drivers door and the reason I was denied getting this fixed was because I was the second owner of More

by tkauzlick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peggy Skiffington
Nov 13, 2020 -

Treasure Coast Lexus responded

It's hard to see this feedback as we want guests to be confident in their purchases. I am sorry to hear about your vehicle's paint and I understand your frustration. I'll need to get some more information regarding your situation to see if we can assist you. Without your full name, I won't be able to get in touch. Please consider reaching out. Thank you, Gary Mariarosssi - General Manager - gmariarossi@treasurecoastlexus.com

November 12, 2020

service provided was very good. Was able to use coupons and request for loaner given. SUV was serviced at exactly the time given by service representative, Rafael. More

by PATRICIABULLARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Nov 12, 2020 -

Treasure Coast Lexus responded

Thank you for the review! It was our pleasure to service your SUV here at Treasure Coast Lexus, and we look forward to your next visit!

November 11, 2020

Treasure Coast Lexus of Ft. Pierce has been totally awesome. Upon arrival at the service department you are so pleasantly greeted the service advisors are always friendly and very professional. My serv More

by DCWALTERS835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier, Keven Sweeney
Nov 12, 2020 -

Treasure Coast Lexus responded

It makes us happy to hear that you're welcomed to our dealership with friendly service, every time. We also love that you can trust Manny to keep your vehicle driving safely. Thank you from all of us here at Treasure Coast Lexus!

November 09, 2020

MY 3rd visit in 8 days was on 11/7. Scott was Excellent. Gary Rossi was PATHETIC!!! Horrible customer service. Left with a dangerous car. More

by ALANOMA520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GM Gary Rossi, Rafael Salcedo, Peggy Skiffington, Keven Sweeney, Scott O'Keefe
Nov 30, 2020 -

Treasure Coast Lexus responded

Dear Mr. Kruger, I am so sorry to hear how disappointed you are regarding your last service visit with your 2002 ES300. It is never our goal to upset any of our guests. I remember your visit and just to clarify our position with your vehicle please allow me to explain. You had a different service center change the Lexus Factory halogen bulbs in your headlamps. They replaced them with LED bulbs. We would never do that switch of bulbs. You came in on Saturday and said that these replacement bulbs that another shop installed were not pointing straight and were actually pointing downward. You asked me to "fix" them. I explained that we could not "repair" someone else's work especially when they put in bulbs that do not match Lexus specs for your vehicle. I did offer you the option of replacing the headlamp correctly with all Lexus parts but you declined this option. Instead you asked me to "just tape" the bulbs into the correct position. Again, I explained that I was sorry but we could not do that. I am sorry that I had to say no to your request. That is not the word we like to use around here but it was the correct word in this case. If you would like to do the repair on your vehicle using the correct Lexus parts please let us know. Scott, our Service Director, told me that he would be happy to work with you and get you a great price to do this. Scott has helped you in the past and would love to help you again. Thank you for your time. We look forward to hearing from you. Respectfully, Gary Mariarossi - General Manager - gmariarossi@treasurecoastlexus.com

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