Troncalli Chrysler Jeep Dodge Ram - Service Center

Troncalli used to be my "goto" dealership. I've purchased a few cars from them and always took my car and minivan to Troncalli for service or repair-related issues. In the last year, customer I've purchased a few cars from them and always took my car and minivan to Troncalli for service or repair-related issues. In the last year, customer service has declined. I took my car in because the radio button on the steering wheel wasn't working, and after holding my car for almost two days, they said they couldn't replicate the problem. I get in the car, and the same problem happens before leaving the dealership's property. Friday, 3/4/2022, my transmission light comes, and my car starts having issues. I called the dealership, and I was told to drop the car off Monday, and they will look at it asap and call me back. I dropped the car off Sunday evening, and today Monday, I got a call from Chris stating they may or may not look at it this week but maybe next week, and they don't have any relationships with any 3rd party car warranty companies, so that it won't cover the cost of the repairs. If you have an extended car warranty and have an issue, don't take your car to them for services. Your vehicle may not get inspected for a week to 10 days. Time to move on to a new Chrysler dealer. More

My visit this evening at Troncalli was absolutely fantastic! I went in for an oil change and ended up getting a 5 Tire Rotation and filters changed as well. The work was done quickly, but correctly! fantastic! I went in for an oil change and ended up getting a 5 Tire Rotation and filters changed as well. The work was done quickly, but correctly! The entire Service Department and of course the Service Manager was extremely professional, caring and helpful. They gave me reassurance that my vehicle was in great hands and indeed it was. My Jeep was released back to me in great condition. No scratches, oily door handles or steering wheel. They made me feel like family and now I am a customer for life! -Andrea L. More

I had a great experience. Tyler was friendly and not pushy!! He was very knowledgeable about many of the vehicles. He worked hard to get everything we needed. pushy!! He was very knowledgeable about many of the vehicles. He worked hard to get everything we needed. More

Gone above and beyond to resolve my problem I am a repeat customer. Have purchased/leased 3 vehicles to date. This issue was with my used Cherokee... not purchased at Troncalli simply because I am a repeat customer. Have purchased/leased 3 vehicles to date. This issue was with my used Cherokee... not purchased at Troncalli simply because they did not have any at the time. They are hard to find! Multiple issues including needing new ignition. But most stressful, a hard to diagnose leak! My point of contact for service has been Joe Maturani. Extremely helpful. Kept in touch. I know he has been at the dealership a long time.... Certainly a reason for me to continue to return with my service needs. NOTE TO JR: A shout out to Justin of Seal Tech. Just a fantastic individual who is passionate about customer satisfaction and getting the job done right! Joe, Justin and the service & body crew at Troncalli managed to solve and get my leaking Jeep headache behind me. Something my entire family is most grateful for. A quality crew.... Thanks for everything you have managed to get done for me! More

LIARS! I recently took my car to them to have a recall repair done. They called me, after I left, to tell me my brakes needed to be replaced. The guy actually said they were below 3mm and it was not safe repair done. They called me, after I left, to tell me my brakes needed to be replaced. The guy actually said they were below 3mm and it was not safe to drive with brakes like that. He asked if I wanted to go ahead and replace my brakes, as well as my rotors, totaling 372 for parts and labor. I said no, I would change them myself. I go to take my brakes off and notice my brakes are barely worn, my rotors were in great shape, on both front and back!! If I had not checked myself, I would have believed them when they lied about my brakes and just paid almost 400 to have them replaced!! This place is crooked and lies to get you to spend money, shame on you! More

Great Day at Troncalli Wasn’t looking to purchase a new truck while waiting in the service department waiting rooms. I struck up a conversation with Steve Radford about som Wasn’t looking to purchase a new truck while waiting in the service department waiting rooms. I struck up a conversation with Steve Radford about someday upgrading my truck to a 3/4 ton, and asked for his card in exchange for my number so he could contact me if something came up in the future. About 20 minutes later, Steve handed me a printout of a truck with the options we had discussed which also showed the truck to be heavily incentivized with rebates and 0% financing. No pressure from Steve, he just wanted me to have the information. I walked the lot and later located Steve for a walk around and long story short, drove away with a new truck and a good no pressure deal. I’ll definitely be recommending and calling Steve in the future. More

Going the Extra Mile Being a Troncalli Jeep customer for the past 4 years has been a very good experience; however, I've just dealt with an experience that took my level o Being a Troncalli Jeep customer for the past 4 years has been a very good experience; however, I've just dealt with an experience that took my level of satisfaction to an entirely new level. Facing major issues due to my Jeep being vandalized at the Atlanta Airport, Christian Bird provided outstanding support in helping me work with multiple 3rd parties and the insurance adjuster as we worked to rebuild my Jeep Wrangler. With a commitment to excellence and dedication, Christian took the lead in speaking with multiple parties in an effort to ease my pain and get my Jeep back to me as promptly as possible, Although I am a customer that has high expectations of my dealership, my recent experience has left me incredible appreciative. I give Christian and the Troncalli team 5-Stars at every turn! More