Troncalli Subaru

The horrible service and cost of repairs at this dealership finally forced me to trade my Forester for a Honda CRV. dealership finally forced me to trade my Forester for a Honda CRV. More

Thanks to Mark Lieberman, who was our Sales Consultant, for being very patience when we stopped at Troncalli Subaru on Friday July 14, 2023. Our goal was check out the various Subaru's as well as their co for being very patience when we stopped at Troncalli Subaru on Friday July 14, 2023. Our goal was check out the various Subaru's as well as their color choices. After a brief discussion on the options we would want on a vehicle, Mark was able to search the dealers data base which brought up a 2024 Outback. The Outback has all the important features we was hoping to have for our next new car. Returning on Saturday July 15... we soon were driving away with our 2024 Subaru Outback. More

Except for the follow up with explainations/guidance on the StarLink system the dealership was excellent in that they showed the vehicles and discussed them fairly. the StarLink system the dealership was excellent in that they showed the vehicles and discussed them fairly. More

I recently purchased a new 2023 Subaru Wilderness Outback from Troncalli, which makes the 5th purchase I have made from them. Michael Barlow and his staff are truly the best at what they do. They are hones from Troncalli, which makes the 5th purchase I have made from them. Michael Barlow and his staff are truly the best at what they do. They are honest, fair, and courteous, and make the car buying process as painless as possible. I wouldn't buy a Subaru from anyone else. More

We have purchased several new cares from Troncalli. They are ALWAYS wonderful to work with! I would recommend them to anyone looking to purchase a car! They are ALWAYS wonderful to work with! I would recommend them to anyone looking to purchase a car! More

BODY SHOP ALWAYS LIES. GM WON’T RETURN EMAILS. As a customer who’s bought a vehicle at Troncalli Subaru, I was originally satisfied with the customer service and overall GM WON’T RETURN EMAILS. As a customer who’s bought a vehicle at Troncalli Subaru, I was originally satisfied with the customer service and overall experience I’ve had. The same cannot be said with the body shop. My wife had a small front end collision in her 2020 Outback. The body shop has had my wife’s car for 70+ days. It is still not done. No one from the Troncalli has been proactive with conveying any information at all to us. Even after Patrick “promised” that he would personally reach out to me about the final missing part that wasn’t ordered, I heard nothing. Every week we call we are always told “your car should be ready next week.” And during the following week another excuse is given as to why they failed to meet timelines and accomplish their tasks. Constantly we are told that “someone called in sick” or “we didn’t receive the part yet.” There’s always an excuse every single week. The blame passing is constant and the communication is nearly nonexistent. This has been a terrible experience so far and has tainted my perception of a once highly recommended organization. I would never recommend this organization to any customer. More

Surprisingly fast service, and everyone is eager to be helpful. If I had a question, a answer was found. helpful. If I had a question, a answer was found. More

Was told that I need four new tires as one of mine had a puncture in the sidewall that could not be repaired. Problem was that it was 5:00 and they said it was too late to do the job. Took it to another dea puncture in the sidewall that could not be repaired. Problem was that it was 5:00 and they said it was too late to do the job. Took it to another dealer who diagnosed the issue as a leak between the treads. That dealer patched the tire and I’m still driving on it a year and a half later which means no waste of three good tires that were like new or money for four that I didn’t need. Can’t bring myself to ever go back to Troncalli. More

Very professional courteous. Truthful and honest. Straightforward. Very happy we stopped in that day. We were only going to look but the right vehicle was there. Truthful and honest. Straightforward. Very happy we stopped in that day. We were only going to look but the right vehicle was there. More

friendly , professional, sales person applied no pressure the Subaru did the selling for him. we drove the outback and the forester and decided on the outback the Subaru did the selling for him. we drove the outback and the forester and decided on the outback More