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Tucson Subaru
Tucson, AZ
15,462 Reviews
At Tucson Subaru, you're not just buying a car. You're joining a family. From the moment you walk through our doors, you’ll feel the difference. In 2024, we were proud to be named the #1 Rated Subaru Dealer in the Nation by DealerRater. That recognition means a lot to us because it comes from the people who matter most: our customers.
We believe doing business the right way means putting people first. Every member of our team is here to make your experience easy, honest, and even fun. Whether you're purchasing your first Subaru or servicing one you've loved for years, you'll be treated with kindness and respect.
Our commitment extends beyond the showroom. Through the Subaru Love Promise, Tucson Subaru proudly supports causes close to our hearts, including Youth On Their Own, Pima Animal Care Center, and the Leukemia and Lymphoma Society of Southern Arizona. From donating bikes to children facing illness to hosting pet adoptions and local events, we are always looking for ways to give back and help our neighbors thrive.
We’re proud to call Southern Arizona home and even prouder to be part of a community that supports one another. When you choose Tucson Subaru, you're choosing a dealership that stands for more than just great cars. You’re choosing trust, compassion, and a team that is always here for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 15,462 reviews
August 19, 2017
Making it up We had some repeated problems with our 2015 Forester. Because the Forester had lost all power at high speeds on the freeway, three different times We had some repeated problems with our 2015 Forester. Because the Forester had lost all power at high speeds on the freeway, three different times, we had serious concerns about keeping the vehicle. I (wife and primary user of the Forester) was very concerned about keeping the car, even though the service department assured us that each time there had been a power failure it had been for separate reasons and that each reason had been resolved, I no longer felt comfortable driving the car. We had no ability to make Subaru replace the car, because we could not meet the AZ lemon law provisions and our warranty only covered mechanical repairs not replacement. Accordingly, neither Subaru of America or the dealership had any obligation to assist us. Notwithstanding that fact, Subaru of America offered some limited financial help if we decided to purchase a new, but not used, car. More importantly, the dealership and Trent Nichols, in particular, worked with us to get a fair deal on a used 2016 Outback. We still had to pay more than the remaining balance due on our Forester but much less than if we were treated as a customer who sought to trade in a vehicle with no history of mechanical problems. Trent listened to our concerns and helped us find a replacement vehicle that met our needs and that came close to the cost we wished t to pay. His supervisor(who had to approve the discounts we received) and Tracy, the finance person we worked with, were very helpful. Tracy was efficient but very good at explaining our options with respect to obtaining an extended warranty, alarm system etc. While we were very disappointed that the Forester had so many mechanical issues (we are in our seventies and wanted a safe, reliable car), the way the dealership and Trent worked with us, when they were no legal obligation to do so , was impressive. Based, primarily, on what they did, we were willing to purchase another Subaru which we hope will perform consistent with Subaru's reputation for reliability, cost to own, and performance. We give the dealership an A+ in customer service. More
by EWH
Employees Worked With
Trent Nichols
August 19, 2017
Amazing first time experience Really good first time experience for getting my first new car! CJ Nichols explained every aspect of the car and the lease very thoroughly and the pro Really good first time experience for getting my first new car! CJ Nichols explained every aspect of the car and the lease very thoroughly and the process wasnt all that much of a hassle as it usually is. Very good customer service, thank you!! More
by Hmrene
Employees Worked With
August 19, 2017
Love-encore delivery Darla Munckley gave a wonderful, and very understanding presentation. now we know more than we ever dreamed we would. She is very professional and tr Darla Munckley gave a wonderful, and very understanding presentation. now we know more than we ever dreamed we would. She is very professional and truly knows her business. More
by Frank & Suzana 416
August 18, 2017
Purchase of a new 2017 Outback Kevin was very informative and helpful. He made the experience of deciding on a new car a lot easier. Jennifer was very efficient and knowledgeabl Kevin was very informative and helpful. He made the experience of deciding on a new car a lot easier. Jennifer was very efficient and knowledgeable. More
by William B. Taylor
August 18, 2017
The purchase of our vehicle was relatively painless! My wife and I had a great experience at this dealership. Kevin Gribble was extremely helpful. He listened to us and found us the perfect car in just a My wife and I had a great experience at this dealership. Kevin Gribble was extremely helpful. He listened to us and found us the perfect car in just a few minutes. He was extremely knowledgeable, very personable and made our car buying experience relatively painless. I actually started dealing with Kevin more than 3 years ago. (The fact that he is still with Tucson Subaru is a testament to their management style.) Curt in the finance area continued the positive experience.. He took the time to explain our options and helped make our financial decisions effortless. What a joy and very pleasant surprise! We have not had a more pleasant overall buying experience anywhere else in Tucson. Kudos to the entire Tucson Subaru team! More
by The Smiths
August 17, 2017
New car purchase of 2018 Subaru Forester. We were impressed with the test drive and appreciated the knowledgeable responses to all questions. CJ and Louie were congenial, patient and answered We were impressed with the test drive and appreciated the knowledgeable responses to all questions. CJ and Louie were congenial, patient and answered our questions to our satisfaction. It was one of the most pleasant car buying experiences that we have had over the years. Thanks for the roses. It made our day. More
by James Cox
August 17, 2017
Great Buying Experience Buying a car has always been something we hate to do. Working with a car dealer sales staff has been some of the worst experiences imaginable! However Buying a car has always been something we hate to do. Working with a car dealer sales staff has been some of the worst experiences imaginable! However our experience working with Cj, Tim and Jennifer was truly enjoyable. No pressure, treated with respect and courtesy and very knowledgable. CJ responding to our email within a short period of time introducing himself and sending a video of the car we inquired about, Tim helping us because CJ had a doctor appt. and Jennifer helping us the all the details of the sale it was a great experience. We went in to look at and test drive a 2017 Forester with the intention that this would be the first stop of many before deciding on a car. After spending some time with Tim asking questions and doing a test drive we bought the car on the spot!! Something we have NEVER done in the past. We can not recommend Tucson Subaru any higher. More
by Dave
August 17, 2017
Trustworthy, Informative and Delightful Car buying is usually stressful and confusing... usually. Trent & the Tucson Subaru team made this process painless, informative, and actually enjoyab Car buying is usually stressful and confusing... usually. Trent & the Tucson Subaru team made this process painless, informative, and actually enjoyable. Amazing experience + Great Truck! More
by mgmstudious
August 16, 2017
Friendly knowledgeable staff I went to many dealerships in search of a safe,spacious, luxurious feeling midsize SUV. I had many bad experiences along the way. Everywhere I went th I went to many dealerships in search of a safe,spacious, luxurious feeling midsize SUV. I had many bad experiences along the way. Everywhere I went the salespeople made me feel as if my money was no good because I wasn't willing to settle for what they felt I needed to buy based on my budget. Until I walked onto Tucson Subaru, after researching what they had on their lot. I also first made a call to see if what I researched was available, because a very long story cut short O'RIELY Chevrolet wasted nearly two hours of my time when they couldn't locate 6 cars that were the focal point of their sales specials on their website! Steve Willis greeted us, had all the cars I was interested in ready for us fast. He was friendly, knowledgeable and most of all made me feel that I made the most of my hard earned money. My family and I love our Subaru and are excited for the future! Thank you Tucson Subaru and Steve Willis and Louie who was extremely efficient with the paperwork and funny! More
by Jon
August 16, 2017
Very Informative Darla Muckley did an outstanding job showing my wife and I so many of the features included on our new Forester. I previously purchased 4 new vehicles Darla Muckley did an outstanding job showing my wife and I so many of the features included on our new Forester. I previously purchased 4 new vehicles from other Tucson Dealerships, Tucson Subaru is the only one that offered hands on professional training and awareness of important features. More
by seahawk31
Employees Worked With
