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2,269 Reviews of Tucson Subaru - Service Center
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December 01, 2017
Vehicle Replacement My wife and I had bought a 2017 Outback Limited which totally fulfilled our active lifestyle. The comfort and versatility along with the multiple safe My wife and I had bought a 2017 Outback Limited which totally fulfilled our active lifestyle. The comfort and versatility along with the multiple safety features sold us on it in the Fall of 2017. Unfortunately, there was a nagging sound emitted when going over certain rough paved roads. The service team and Subaru tried unsuccessfully multiple times to correct this. The entire time they were courteous and informative. Ultimately, Subaru and Tucson Subaru replaced the vehicle with a new 2018 Outback. The whole replacement process was completed within two weeks of opening a case. We were left totally satisfied and, realistically, made more than whole. Kudos to the local dealer and Subaru of NA. A sincere thank you to all especially Bob Wilson our salesman for both purchases and Dan Ford our service rep. More
by Richard Pello
Employees Worked With
Other Employees :
Bob Wilson, Floyd Lancaster, Judy Chappel
November 30, 2017
Amazing support after the sale We purchased our 5th Tucson Subaru vehicle, 4th from Trent Nichols, 3 months ago. This was our first used vehicle purchase. It was a certified 2012 We purchased our 5th Tucson Subaru vehicle, 4th from Trent Nichols, 3 months ago. This was our first used vehicle purchase. It was a certified 2012 Legacy with 24K miles so we decided not to purchase the extended warranty as we were certain the vehicle would last a while without needing any major service. Much to our dismay, the vehicle needed a major computer replacement at a significant cost. We were shocked. I reached out to Trent to ask for his assistance and advice. Within a short time, Trent worked with Service and they helped us find a solution. This level of service is one you will only get from this Dealer, Trent Nichols & Scott Gregg. I not only think of Trent as my " Trent the Car Guy" but also a friend. He & Tucson Subaru have gone above & beyond a few times to assist me with my Subi collection. I'll be back for the 6th Subaru! More
by JLVAR
November 30, 2017
Great Service, Every Single Time ! I have been Working with Dan for many years ! I trust him completely, If he says I need something done to me car, I know I need it. He has a wealth o I have been Working with Dan for many years ! I trust him completely, If he says I need something done to me car, I know I need it. He has a wealth of Knowledge, is able to explain things to me in a language that I can understand. Most importantly, He treats me with Respect and Sincerity ! First Class Professional ! A real Asset to this Dealership !! More
by Jerseygirl1977
Employees Worked With
November 30, 2017
Basic LOF I have been going to this location now for about two years and I have received excellent service each time. Staff are very helpful, listen to what I I have been going to this location now for about two years and I have received excellent service each time. Staff are very helpful, listen to what I say and make appropriate recommendations. They have a nice waiting area with wifi and tv should you want, and refreshments also. Hard to ask for more from a service center. More
by kalinsak
Employees Worked With
Chris Fisher
November 30, 2017
Love-Encore Delivery Many items were cleared up that I did not understand reading the manual. Darla answered all my questions, and showed me some new items. An outstanding Many items were cleared up that I did not understand reading the manual. Darla answered all my questions, and showed me some new items. An outstanding employee More
by R Millard
Employees Worked With
November 29, 2017
Awesome service There is never a long wait to check in, and they keep you updated as to your expected wait time. Jesse Friedman answered all my questions, kept me inf There is never a long wait to check in, and they keep you updated as to your expected wait time. Jesse Friedman answered all my questions, kept me informed and made me feel like I was his main concern. More
by Casey
Employees Worked With
November 27, 2017
Warranty repair We were experiencing a problem with the door or the storage compartment (pocket) sticking. Our car was checked in and Jade was assigned to manage the We were experiencing a problem with the door or the storage compartment (pocket) sticking. Our car was checked in and Jade was assigned to manage the service. She was friendly, courteous, and knowledge about our problems. She has the problem looked at for blockage or skew in the door track. None was found, but the service department replace the unit just to ensure the problem would not resurface. The whole process took a little over an hour so I just waited in the lounge. We continue to be extremely pleased with our car (Outback) and the treatment we have received by Tucson Subaru. More
by Ski Vieira
Employees Worked With
November 24, 2017
My first experience with Subaru service was outstanding. Service, parts support were excellent, personnel friendly, helpful beyond expectations. I rarely used dealer service in the past, and that's now likel Service, parts support were excellent, personnel friendly, helpful beyond expectations. I rarely used dealer service in the past, and that's now likely to change. More
by Msubaru
November 24, 2017
Truly outstanding service My 2015 Subaru Outback is the smartest car that I have ever owned and, for that reason, your service department is crucial to my enjoyment of the vehi My 2015 Subaru Outback is the smartest car that I have ever owned and, for that reason, your service department is crucial to my enjoyment of the vehicle because your staff has not only maintained the vehicle but also taken the time to educate me in its proper use and operation. In this regard, Dan Ford is truly outstanding. I learn something valuable EVERY TIME that I talk with him because he is clearly dedicated to helping me to get the maximum benefit from my Subaru. Dan Ford is the best service advisor that I have ever worked with during my six decades of car ownership. He really reflects well upon your dealership and performs his job at the highest level. Clearly, this will translate into customer loyalty because I bought my Outback at Tucson Subaru, I have had it serviced exclusively at Tucson Subaru and I will never take it anywhere else. Congratulations on doing great service for me! More
by experienced driver
Employees Worked With
November 23, 2017
Extra helpful and courteous The staff could not have been more helpful and courteous. It's a pleasure doing business there. We will always take our vehicle to this shop for ser The staff could not have been more helpful and courteous. It's a pleasure doing business there. We will always take our vehicle to this shop for service. More
by happycustomer
