Tucson Subaru - Service Center

Half of the staff are helpful, the other half will gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental iss gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental issues. The vehicle is included in a lawsuit where Subaru’s Foresters between 2016-2020 were found to have faulty computer/engine systems that drain the battery through time. For two years, my brother and I mentioned to their associate Jason that the battery was having issues, and that the auto-ignition feature would fail and leave us stranded. He told us he looked into it multiple times and that there was no issue, even though he must have been aware of this lawsuit. We checked our service records, and it was clear that he never even had their technicians check to see if there was an issue, as there was no mention in any of the records. Then the auto-ignition failed because the battery died while my brother was in stop-and-go traffic IN THE MIDDLE OF THE HIGHWAY. My brother could have been killed or injured trying to get the car off of a busy highway if two passersby didn’t help him. It was only after this when we took the car to the dealership that we found out about this lawsuit, because they emailed me saying I was included in it. But instead of owning up to this being the issue, they tried to lie and tell me that they were replacing my battery for free out of the kindness of their hearts. They refused to admit fault and actually tried to make themselves look like angels. I gave Jason a 1 point rating review in their survey they sent me, and now they no longer send me surveys when I come in for service. So clearly they keep their high ratings because they brush all of their mistakes under the rug and refuse to give surveys to anyone they’ve wronged. That’s how they’ve kept their rating as the “top Subaru deal ship in the country.” This is a very shady dealership. I would not purchase from them if I were someone looking to buy a new vehicle. More

Abby was able to help me resolve an issue with updating the software on my car. She was able to schedule me quickly. the software on my car. She was able to schedule me quickly. More

Diego was very helpful and answered all my questions. He let me know if there were any problems with my car. He let me know if there were any problems with my car. More

Darla was very responsive to my needs. She went above and beyond and took the time to be sure I understood how to manage the car’s computer systems She went above and beyond and took the time to be sure I understood how to manage the car’s computer systems More

Love this lady! She was so helpful and happy to answer all our questions. I like that she had me actually repeat the various procedures that she demonstrated. The She was so helpful and happy to answer all our questions. I like that she had me actually repeat the various procedures that she demonstrated. There was a lot of info to process and I came away from our session feeling at ease that I could contact her any time for more help. She’s a very good teacher and understands what a newbie like me needs to know!👍🙂 More

This is the top rated Subaru dealer for a reason. The people are great, they do what they say they are going to do, and are always cheerful as they do it. The people are great, they do what they say they are going to do, and are always cheerful as they do it. More

Darla was patient and helpful when I stopped by for my next lesson! Heating, Apple Play, and understanding more widgets on the dashboard! next lesson! Heating, Apple Play, and understanding more widgets on the dashboard! More

I purchased my Subaru Forester from Tucson Subaru new and purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (fo purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (foolish, I know). I had the vehicle serviced at the dealer for every service interval since its purchase. However, they missed major premature deterioration of the bushings on the lower control arms that should have been replaced before the warranty expired. I even brought the vehicle in complaining of a shimmy before the warranty expired and the service department didn't find anything. I finally got fed-up with the problem and checked myself. Five minutes of labor later and I discovered the completely destroyed bushings. When I contacted the service department they took no accountability for missing the problem and did nothing to help, other than offer to schedule me for a full price repair. There are far better mechanics out there that will actually keep your car in safe working order for significantly lower cost. Avoid Tucson Subaru and save yourself some money and aggravation. I will not be returning. More

Had an inquiry about carplay connection and Darla stepped and resolved the issue immediately. Superb. Followed up with tips on sound system, all way above satisfactory! Bravo! and resolved the issue immediately. Superb. Followed up with tips on sound system, all way above satisfactory! Bravo! More

Excellent service. Cannot say enough good things about the service department at Tucson Subaru. Found everyone within the service department to be friendly, welcoming, Cannot say enough good things about the service department at Tucson Subaru. Found everyone within the service department to be friendly, welcoming, kind and patient. Chris ... thank you. You are an absolute pleasure to work with, and I hope to see you whenever my car needs servicing. You have a gift for listening to any concerns and addressing them quickly. Jesse.... thank you for offering additional information for future visits. It is always comforting to know I can count on Tucson Subaru. (Jade thank you for assisting with our other Subaru.) More