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Tustin Mazda
Tustin, CA
4,515 Reviews
At Tustin Mazda, original home of John Patterson's OC Auto Team family, our goal is t is to bring you the best product at a fair price, presented to you with respect, friendship, and courtesy.
We are a highly ranked Mazda dealer in California and have won countless awards. We only mention it here, so that you can be assured you will have an excellent buying experience. Our Service and Parts department are second to none and we sell the largest volume of used cars in Orange County. We would cherish the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,515 reviews
May 01, 2024
Chance Asue Was so amazing and very personable as was Debbie in finance. They both answered all of our questions about the leasing process Debbie in finance. They both answered all of our questions about the leasing process More
by Noeller96
Helpful April 30, 2024
I drive 2 hours to have my car serviced at Tustin Mazda. Customer service is outstanding and I really enjoy working with Tony. He kept me well informed and listened to my concerns. I certainly will return! Customer service is outstanding and I really enjoy working with Tony. He kept me well informed and listened to my concerns. I certainly will return! More
by lane.dottie
Employees Worked With
April 30, 2024
Tustin Mazda provided the best customer service that I have ever experienced in all my years, From the moment I called to ask questions regarding a car and through the entire process of my purchase all we have ever experienced in all my years, From the moment I called to ask questions regarding a car and through the entire process of my purchase all went smooth. The entire staff was professional, friendly and most accommodating. Janell Keogh in my opinion went above and beyond in providing me the ultimate customer care and service. I was flying in to John Wayne from out of state, she offered to pick me up at the airport and drove me to their dealership. The night before she informed me what I needed to have to purchase the vehicle. The paperwork was seamless and she even drove me to my bank to finalize a check for the purchase. When I booked my flight I assumed I would be using Uber to get me to and from places, I truly appreciated the service that was provided me. While I was finishing up the purchase John Patterson the owner greeted me and asked how my flight was, I was surprised he knew of me flying in from South Dakota. Lori who handled all the paperwork was friendly, professional and knowledgeable about the entire process. All in all I had a great experience at Tustin Mazda. I will return one day when wanting a new SUV. Thank you again Janell for everything. More
by Davidrick
Employees Worked With
April 26, 2024
Tony continues to be the best in service. Always there now for 4 years now to give me the very best in customer satisfaction. Thank you again Tony. Your the best. Always there now for 4 years now to give me the very best in customer satisfaction. Thank you again Tony. Your the best. More
by Pmetz949
Employees Worked With
April 26, 2024
Jim Feinstein is FABULOUS at customer service and we really enjoyed working with him. He gave us a reasonable deal for the new car and our trade-in so we didn't have to haggle. He was patient and took t really enjoyed working with him. He gave us a reasonable deal for the new car and our trade-in so we didn't have to haggle. He was patient and took the time to go over all the features of our new car with us. Even after the purchase, he followed up with a phone call to see how we were doing with our new car! We really appreciate Jim's help and making our car purchase a breeze. Thanks, Jim, for going above and beyond! More
by MAC
Employees Worked With
April 25, 2024
Service is prompt and staff is great. Communication done throughout visit. Elle is fantastic, highly recommend. Communication done throughout visit. Elle is fantastic, highly recommend. More
by Nclink
Employees Worked With
April 20, 2024
Chance made the car buying process easy and fun! He’s knowledgeable, personable and professional. I appreciated how transparent and straightforward he was regarding price; he was also genuinely inte He’s knowledgeable, personable and professional. I appreciated how transparent and straightforward he was regarding price; he was also genuinely interested in making sure I made the best deal for ME….highly recommend!! More
by hokansaan
Employees Worked With
April 20, 2024
Service department is well run and Elle Cervantes is an excellent service advisor! Would recommend for any Mazda service. excellent service advisor! Would recommend for any Mazda service. More
by jevenson123
Employees Worked With
April 20, 2024
Elle is always very responsive to our concerns. Services are always quick. I appreciate the mechanic video explanation Services are always quick. I appreciate the mechanic video explanation More
by Mrsgonzogang
Employees Worked With
April 18, 2024
Like all dealerships very expensive. But friendly, clean, usually done in good time. I do like the videos reviewing the work they are doing. But friendly, clean, usually done in good time. I do like the videos reviewing the work they are doing. More
by Raquel1234angels
