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Universal Hyundai

Orlando, FL

4.4
4,351 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,351 reviews

January 03, 2025

Mustapha did an excellent job of working with us to get the right car even though it was late and almost closing time. didn't appreciate paying dealer fees of that price. some other Hyundai dealers do no More

by TKEMPSEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well with Mustapha and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 24, 2024

Giovanni demonstrated a deep understanding of the vehicle's features and patiently walked me through all the details, ensuring I was comfortable with every aspect of the car. He also made the paperwo More

by EFRATICELLI0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 19, 2024

Great Service, Staff! Alexandra is a true professional and customer focused. She sincerely cares about customer satisfaction and always unhesitatingly goes the extra mil More

by hjernigan1946
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Universal Hyundai responded

Thank you for your kind review! We’re happy to pass along your comments to the team here at Universal Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 18, 2024

Loved the Customer Service by Carlos Escobar and Alexis Ramos. Calm, no rush, no pushing to buy a car without having all of my questions answered. More

by chefsira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Escobar
Dec 19, 2024 -

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 16, 2024

This dealership was very clean and nicely decorated for the holidays. The staff were all friendly and seemed to be in good moods. More

by jordanmp27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jordan, and we are thrilled that you found your experience with us to be a positive one. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 14, 2024

We had a great purchase experience with Christopher Johnson. He saw to the details of our transaction, was responsive to questions, and made us feel comfortable and appreciated as we purchased our new More

by rickblasi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Universal Hyundai responded

We are so glad that we had the opportunity to work with you, Rick, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 14, 2024

The service and the people at universal Hyundai are always great. My third car purchased there. More

by mariacd2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Maria, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 14, 2024

Dynamic energetic customer service personifies the quality training and supervision all auto dealerships should have. We appreciate your support. This is the sixth car I buy at this dealership. More

by Edwin R Marrero, COL, USA, Ret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob McNeely
Dec 15, 2024 -

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 11, 2024

Universal Nissan/Hyundai is my one stop shop for car buying The best car buying experiences I have ever had. More

by driller6158
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Quintana
Dec 12, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 11, 2024

Universal Hyundai help me get the car I wanted. .2016 Hyundai Genesis.loving my car..Mohammed help me alot..very professional and friendly thanks for your help More

by BIGRONNIE2338
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Universal Hyundai responded

We are so glad that we had the opportunity to work with you, and that Mohammed could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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