Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,245 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,245 reviews
February 26, 2020
Luis narvaez was a big help buying a new car he let us Driver around and feel comfortable help us with the pricing also And also with the trading two cars Driver around and feel comfortable help us with the pricing also And also with the trading two cars More
by Arshad
Employees Worked With
Luis Narvaez
February 22, 2020
The best experience I’ve had by far on a vehicle purchase from beginning to end. I will recommend this to all of my friends and family from beginning to end. I will recommend this to all of my friends and family More
by Pestrella7
Employees Worked With
Other Employees :
Miguel Gonzales, Reinaldo Matos
February 22, 2020
We bought a 2020 Hyundai Santa Fe with David Monsalve! He was very knowledgeable and helped us so much with buying the car! We thought David was excellent with what we were looking for and took his time wit was very knowledgeable and helped us so much with buying the car! We thought David was excellent with what we were looking for and took his time with us! I would recommend this dealership to anyone i know! We love our new car and 5 stars for sure! Thank you so much David for your patience and helping us with buying our new car! More
by luvshoping62
February 18, 2020
Smooth, easy Jennifer was fantastic. She was knowledgeable, attentive, but not pushy...We really like that. We have been to many dealers in a month period, and we Jennifer was fantastic. She was knowledgeable, attentive, but not pushy...We really like that. We have been to many dealers in a month period, and we felt comfortable best at Hyundai dealer, but the sales representative made the difference for us to purchase the car there. Even when she was off, she returned all text messages. That was important for us, since we both work full time... More
by rynmcgill
February 12, 2020
We were welcomed as soon as we walked in the door. Luis Arevalo, our consultant, explained each step as we went. He made the process extremely easy. Arevalo, our consultant, explained each step as we went. He made the process extremely easy. More
by barryw
February 03, 2020
I went into to buy a specific vehicle. I worked with Keith Priestley. I asked a few questions that prompted him to show me a couple other vehicles that fit what I was looking for. I bought a car that w Keith Priestley. I asked a few questions that prompted him to show me a couple other vehicles that fit what I was looking for. I bought a car that was not at all what I initially wanted. I absolutley love my new car, and am so thankful to Keith for showing me other options, taking the time to allow my husband and I to both test drive the vehicles. He was so knowledgeable and patient. I left there confident I'd made the right decision. My husband will be looking for a work car soon as well. Keith has definitely earned our loyalty!! It was a Nissan that I purchased, not Hyundai. However it won't allow me to change out in the description below. I would recommend Universal Nissan and Keith Priestley without hesitation!! More
by DawnT
Employees Worked With
Keith Priestley
February 02, 2020
Enjoying my new car We bought a Palisade and we are enjoying it. It has all the bells and whistles one could ask for. Jose Cepeda in the finance department was the best We bought a Palisade and we are enjoying it. It has all the bells and whistles one could ask for. Jose Cepeda in the finance department was the best finance guy we have ever dealt with. It made a pleasant change to deal with someone who was genuinely friendly and personable. More
by Stephen F
January 31, 2020
We had a good experience Jennifer Cacciola was wonderful she is the best ,she knows the business She listened to our needs and delivered exactly was we asked for she is the best ,she knows the business She listened to our needs and delivered exactly was we asked for More
by Gloriagrillo56
January 24, 2020
Great Service I recently brought my car in for major service repair. The attention and service i received were exceptional. My service adviser, Gregory Gilbert, is I recently brought my car in for major service repair. The attention and service i received were exceptional. My service adviser, Gregory Gilbert, is fantastic and if everyone at the dealership is similar there would never be a reason to go anywhere else More
by procunier.m
Employees Worked With
Gilbert Gregory
January 23, 2020
Great cars, great deals and most importantly great service!! They worked with us to get a great deal and explained everything clearly. Highly recommended dealership. service!! They worked with us to get a great deal and explained everything clearly. Highly recommended dealership. More
by kvman14
