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Universal Hyundai
Orlando, FL
4,259 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,259 reviews
May 04, 2020
New Suv Purchase From the time we walked into the dealer showroom Luis Narvaez our Sales Consultant attended to our every need. We wanted a SUV but wasn't sure what m From the time we walked into the dealer showroom Luis Narvaez our Sales Consultant attended to our every need. We wanted a SUV but wasn't sure what model. Luis was very patient by taking us around the new car lot and explained what the various SUV's had to offer. He was very personable and made the purchase of a new car seamless. Once we purchased Luis gave us a tour of the dealership, introduced us to various people and made sure we felt comfortable when time for our SUV maintenance. Luis thoroughly explained all the details of the SUV again before we left with our new SUV. Several employees we didn't even work with came by to congratulate us on our new purchase. Thanks Luis and Universal Hyundai for the friendly and professional service. More
by sromain39
Employees Worked With
David Spurgin, Luis Narvaez
May 04, 2020
Rhoda is my service sales woman. She's fast efficient and always roles the red carpet out for me. My oil change was fast to fit my schedule thank you very much. and always roles the red carpet out for me. My oil change was fast to fit my schedule thank you very much. More
by Kerry Mitchell
Employees Worked With
May 02, 2020
Bad Service I went in to buy a car and once they got my money, I did not get a thank you, they didn't even fill the tank up with gas. I keep getting the run a ro I went in to buy a car and once they got my money, I did not get a thank you, they didn't even fill the tank up with gas. I keep getting the run a round for the $50 Gift card that was promised to me. I was told that they can deliver the car to me because I did not have anywhere to get there, but when the time came the salesman Luis Garcia told me that was my problem now because I had already bought the car. They basically just said well, we got the sale so forget her now. I will not recommend going to this dealer ever and I wish I had taken my money elsewhere. p.s there was no hand sanitizer at all. More
by casandralittles
May 02, 2020
Another Universal Hyundai purchase. We have purchased at least 10 or more Universal Hyundai cars. Adam Karlski & Cesar Alegre are our sales guys. They are attentive and fun to speak with We have purchased at least 10 or more Universal Hyundai cars. Adam Karlski & Cesar Alegre are our sales guys. They are attentive and fun to speak with. They are knowledgeable about all cars. It makes it easy to understand what car is best for us. We have recommanded Adam & Cesar to family & friends. I know them for so many years that really they are like family to us. We really do enjoy our Hyundai cars. More
by franv23
Employees Worked With
Other Employees :
Juan in window tinting. Juan has worked on many of our Hyundai for window tinting & detail.
April 22, 2020
The service was great the people were very friendly and helpful and professional , clear and explained all the details and extra things that comes with the car helpful and professional , clear and explained all the details and extra things that comes with the car More
by Enieves9602
Employees Worked With
April 15, 2020
We'll Be Back We recently met with Darrin Diaz to look into a newer Genesis G80. He is extremely knowledgeable about the G80.....we've been driving Genesis for 6 y We recently met with Darrin Diaz to look into a newer Genesis G80. He is extremely knowledgeable about the G80.....we've been driving Genesis for 6 years and found out things we were not aware of. He is very friendly, not pushy at all, and his G80 expertise and willingness to help us achieve our goals regarding the kind of car and the affordability, are to be commended. We decided to wait until later this year to purchase....but Darrin can count on us as a customer! He was very impressive! Marcia O'Neil More
by swamp
Employees Worked With
April 12, 2020
I recently purchased a Genesis from Universal Hyundai and had a great experience. My Sales person Carlos Roman was very informative And spent extra time explaining everything in detail. It was a fast and ple had a great experience. My Sales person Carlos Roman was very informative And spent extra time explaining everything in detail. It was a fast and pleasant experience. I came out with an excellent deal and great car. More
by Jcruz_ota
April 01, 2020
Costumer service if you go to universal hyundai ask for Nick Gomez, sure of what he does and start with the questions you need to please the customer.take the correct if you go to universal hyundai ask for Nick Gomez, sure of what he does and start with the questions you need to please the customer.take the correct time with the client and take his time until the client finds what he is looking for. Nick help you 100% More
by zuleikamatos
Employees Worked With
Nick Gomez
March 26, 2020
Frankie Martinez was incredibly helpful and even though he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about the vehicle. I would buy from them again More
by dons851
March 24, 2020
Great time with Jacob Beyond 5 stars. My sales rep Jacob did everything he could to get me the car I wanted at a comfortable price. I will be forever grateful. Being able t Beyond 5 stars. My sales rep Jacob did everything he could to get me the car I wanted at a comfortable price. I will be forever grateful. Being able to help me out on every single thing. Thanks once again Jacob 🙂 More
by steinjill
Employees Worked With
Jacob Mckinney
