Universal Hyundai

Came in to buy a used car we saw online. Both Raul and Robert were very nice, helpful, professional, friendly, and worked together very well. They really went out of their way to assist us. Both Raul and Robert were very nice, helpful, professional, friendly, and worked together very well. They really went out of their way to assist us. We were there on a Saturday and had forgotten my Dad’s checkbook. (I was helping my Dad replace his Hyundai that had recently been totaled.) Raul drive over to my Dad’s condo later that afternoon and collected a check for the remainder of the car. They really went above and beyond and we really appreciate it. More

Long wait time, no communication, no transparency. I went in for a recall issue and was told it would only be 1 hour and after two hours was told my car hasn't even been seen yet. Never communicated no I went in for a recall issue and was told it would only be 1 hour and after two hours was told my car hasn't even been seen yet. Never communicated nor was a solution found. I am attempting to get in contact with general manager Simo Bassi or CEO William Nero to get my issue resolved and no one is willing to give me their information although it states on their announcements while on hold on the phone that they will gladly give you that information. More

Such a wonderful experience with the staff!!! Carolina was my first point if contact and she was so pleasant and knowledgeable of what i was looking for. Alexis Vazquez was very knowledgeable of t Carolina was my first point if contact and she was so pleasant and knowledgeable of what i was looking for. Alexis Vazquez was very knowledgeable of the process, vehicle and whatever questions I had. He was so considerate and very receptive of me and my cousin into the dealership. He made us feel comfortable with his pleasant personality. He did not keep me waiting on anything. I would recommend family & friends to Universal Nissan and I would definitely recommend Alex. I really appreciated his service and thank him for making my car buying experience a success. More

No complaints I thought the car buying experience went a little slow; test drive very good, good demonstration of how of how all the controls and other items work I thought the car buying experience went a little slow; test drive very good, good demonstration of how of how all the controls and other items worked with the G70. Carlos Roman did an excellent job locating the exact G70 I wanted. More

Muy Buena Experiencia Fabio helps me to work in the process and made all easy for me! Thank you for everything and all the help finding the car I wanted. I recommend Fabio Fabio helps me to work in the process and made all easy for me! Thank you for everything and all the help finding the car I wanted. I recommend Fabio to my friends and family! More

great place to buy It was a great and easy buy this has been my 4th car from them the sale person johnathan went out of his way to get us the car we wanted at a good pri It was a great and easy buy this has been my 4th car from them the sale person johnathan went out of his way to get us the car we wanted at a good price. More

Another great experience This is my second purchase at Universal Hyundai Alexandra ways great and they treat you like family. I could not have more happie thank you so much This is my second purchase at Universal Hyundai Alexandra ways great and they treat you like family. I could not have more happie thank you so much More

Fabio Fernández fue excellente Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del vehiculo como del servicio al cliente. Mi esposo y yo Estamos Muy agradecidos por el excelente servicio de Fabio y de la compañía. Muchas gracias!!! More

New car Was going there for oil change on my velestor ,while waiting looking at New cars a salesman walked up to me and said may be we can get you in a new ca Was going there for oil change on my velestor ,while waiting looking at New cars a salesman walked up to me and said may be we can get you in a new car ,two days later got a new kona More

Slow as molasses My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at 7AM. I had missed a call Saturday to confirm my Tuesday appointment and called Sunday to confirm. Tuesday I arrived about 5 min early and was approached by someone holding a tablet. He asked If I had an appointment and I told him yes and gave my name. He said the service consultants would be out in about ten minutes and that they were in a meeting. (A meeting that causes you to be late for your customers that had appointments?) Ok so another customer showed up while I was waiting and said he didn't have an appointment but wanted to see the same consultant I was waiting for. When my consultant "Rhonda" came out, she went right to the guy that had no appointment because she knew him. They walked off and talked and laughed. I heard them discuss his car and what he wanted done. Then after several more minutes, she came over to me and asked how I was. I told her fine and gave the details of my vehicle. She said she would call once they looked it over. After almost 4 hours, I had to call and leave a message. Then waited another half hour before she called back. Then she told me they had just finished looking at it. "Looking?" I told her I would just come and pick it up and I was very unhappy. When I arrived to pick up my vehicle, Rhoda was not there. I was told she had stepped out and I would have to wait. I then asked to speak with a supervisor because I was in a hurry. The consultant told me that the supervisor was in a meeting and could not come out. I said how can there be no one available to speak with customers and solve issues. He responded with well if they knew what time you were coming they could be here. "Really? shouldn't there be management available at all times while open for business?" So someone called Rohda and said she would be here in a couple minutes. When she arrived, she addressed me by the wrong name. I told her that wasn't my name. Then she corrected herself. I told her I was in a hurry and just wanted to pay for the synthetic oil change they had done. She tried to charge me for a diagnostic fee that no one had mentioned at all. I told her I would pay for the oil change only. She was not happy but began to change the paper work to reflect this. Twice she mumbled that the diagnostic fee would be coming out of her paycheck. More