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Universal Hyundai
Orlando, FL
4,253 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,253 reviews
December 23, 2018
Excellent customer service Mr. Gillette provided excellent customer service and was exceedingly helpful and professional in all levels of care I would strongly recommend him fo Mr. Gillette provided excellent customer service and was exceedingly helpful and professional in all levels of care I would strongly recommend him for future prospective buyers More
by Raymieles
Employees Worked With
Earl Gillett
December 22, 2018
Our New Hyundai Sonata Limited WE went to Universal to have my wife's Sonata serviced. I drove separately in my Nissan Altima thinking I ight trade it for a new Altima. We met Fabio WE went to Universal to have my wife's Sonata serviced. I drove separately in my Nissan Altima thinking I ight trade it for a new Altima. We met Fabio Thiers. H took us for test drives in the 2019 Altima and 2019 Sonata Limited.. He knew everything about both cars. We chose the Sonata based on our experience driving both and all of the information provided by Fabio. We are now a two Sonata family. More
by Ross&Joy
Employees Worked With
Fabio Thiers
December 22, 2018
Fabio was Super Super Excellent Fabio excelente atension muy profesional colaboro conmigo en todo su atension muy familiar me hiso sentir como en casa siempre estuvo atento a mi requ Fabio excelente atension muy profesional colaboro conmigo en todo su atension muy familiar me hiso sentir como en casa siempre estuvo atento a mi requerimiento gracias por todo Fabio More
by Eloy
Employees Worked With
Other Employees :
Felix Matos, Carlos Garces, Ruben Matos, Fabio Thiers
December 21, 2018
I love my new Accent I am very pleased to have Fabio help me get my new Accent. He was very helpful in details about the interior accessories. Thanks Fabio! I am very pleased to have Fabio help me get my new Accent. He was very helpful in details about the interior accessories. Thanks Fabio! More
by bablue
Employees Worked With
Fabio Thiers
December 19, 2018
Luis Arevalo and My 1st BRAND NEW CAR😉 I had been wanting to purchase a new car now for about 5 years now, but never knew exactly what I wanted. I intially went to the dealership to test dr I had been wanting to purchase a new car now for about 5 years now, but never knew exactly what I wanted. I intially went to the dealership to test drive a Santa Fe with Michael thorough the Internet ,but thanks to Luis Arevalo and his Awesome and Excellent customer service, I drove out in a Brand New 2019 Hyundai Santa Fe which I ABSOLUTELY LOVE??? HE was very knowledgeable of the cars, took me very patiently took look for the right color in their HUGE inventory of cars!! From the time I walked in until I rose out, Luis and the staff handle with extreme care, and I am truly grateful. I really Had and Awesome experience for my 1st New Car purchase 👍 More
by Frenetta
December 18, 2018
Fábio é Muito Atencioso Fábio foi extremamente atencioso e muito bom vendedor. Nunca pensei em comprar um carro da Hyundai, mas ele Mostrou cada detalhe que nos convenceu a c Fábio foi extremamente atencioso e muito bom vendedor. Nunca pensei em comprar um carro da Hyundai, mas ele Mostrou cada detalhe que nos convenceu a comprar o carro. Recomendo! More
by De Carvalho
December 17, 2018
Fábio Foi Muito Atencioso Fábio foi sempre muito prestativo e atencioso no processo de venda. Nos ajudou no crédito e nos convenceu de que seria uma ótima escolha. Estamos muit Fábio foi sempre muito prestativo e atencioso no processo de venda. Nos ajudou no crédito e nos convenceu de que seria uma ótima escolha. Estamos muito felizes com a compra e com a seriedade e profissionalismo do Fábio. More
by Carvalho
December 17, 2018
I was treated with respect Steven Rivera was an excellent sales person. He listened to what my requests and was able to negotiate my car to a reasonable price. I will strongly Steven Rivera was an excellent sales person. He listened to what my requests and was able to negotiate my car to a reasonable price. I will strongly recommend Mr. Rivera and Universal Hyundai. More
by No carro
Employees Worked With
Steven Rivera
December 16, 2018
Professional from the beginning My son and I were greeted immediately and with a smile by the receptionist. I had scheduled an appointment window ahead of time and we did not have to My son and I were greeted immediately and with a smile by the receptionist. I had scheduled an appointment window ahead of time and we did not have to wait more than a few minutes before we met Pedro Tavares as our Sales Consultant. He was extremely friendly, knew exactly what we were looking for and was able to bring the car around that we had discussed. We took a thorough test drive, during which time his description of the car and it's features was thorough, easily understood and very helpful. After the drive, my son threw him a bit of a curve ball and asked about a different car. Pedro never blinked and had no problem getting us a comparison for both cars. We then moved on to the price negotiations. The back and forth was very open and it was at this point that we also met Juan Colon, who I assume was a Sales Manager. Both Pedro and Juan were very open about pricing and there was no attempt at "low-balling" (as opposed to another dealer we had visited). They then worked very hard to get the best possible loan rate, which was not a simple straightforward situation, but they got it done. Finally, David Spurgin was the Finance Manager who we met with to finalize the deal and he could not have been nicer. He went over all the numbers, did not do any hard sell for add ons, and even managed to find a way to find a few dollars of added saving. When we were finished, Pedro had had the car fully detailed and reviewed all the car functions with my son and made sure he understood all before he drove off the lot. In summary, If looking for a Hyundai anywhere in the Orlando area, you can't go wrong with Universal Hyundai, or the above people who work there. More
by StephenKohl
Employees Worked With
Juan Colon, Pedro Tavares
December 10, 2018
Terrible Experience What a miserable experience! The salesman was clueless as to what offers were currently available, was extremely unprofessional and had an overall lac What a miserable experience! The salesman was clueless as to what offers were currently available, was extremely unprofessional and had an overall lack of concern. We asked to speak to a manger but apparently he was to busy to be bothered that we were not having a very good experience. I had heard good things about this dealership, but having first-hand experience, I would totally disagree with those reviews. More
by cc1
Employees Worked With
Jacob Mckinney
