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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
4,314 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,314 reviews

September 28, 2024

Friendly people, unfortunately a little too much talk about personal stuff. It shouldn’t take so long to purchase a vehicle. More

by LINDA.M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio sales Billy finance
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Sep 29, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 27, 2024

Great sales rep and test drive. Finance department was slimey and didnt want to accept my certified chase check to force a loan. More

by Angel.C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

Sep 30, 2024 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

September 26, 2024

Excelente servicio, gran variedad, excelente preparacion, excelente equipo de trabajo, disposición y amenidad, perfecto y completo More

by DAVID camacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Y la chica del seguro de cabello muy largo
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Sep 27, 2024 -

Universal Hyundai responded

Hi David: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 24, 2024

They did everything to make the car purchase fit our budget. We are so happy!!! More

by ZABELDJONI33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy Matos
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Sep 26, 2024 -

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 21, 2024

Miguel was an amazing sale guy ! He made us feel soo heard & understood ! He helped us get a nice car ! He deserves a raise ! More

by BARAHONAMARIANO50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Universal Hyundai responded

Marian, Thank you for taking the time to share your thoughts on working with Miguel and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 21, 2024

Terrible customer service. When you go to buy a car, everything looks good. They give you instructions to call a week before your license plate expires so they can send you a n More

by KK2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Servicio al cliente
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Sep 25, 2024 -

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava1@universalhyundai.com

Sep 25, 2024 -

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava1@universalhyundai.com

September 21, 2024

Once they have your money they don’t call back. Ignore problems. Buy somewhere else. More

by SABONSJAMES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alexis Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Universal Hyundai responded

James, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gina Nava Reputation Manager gnava1@universalhyundai.com

Sep 25, 2024 -

Universal Hyundai responded

James, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gina Nava Reputation Manager gnava1@universalhyundai.com

September 20, 2024

Very professional and friendly. My sales agent, Jason is extremely helpful and patient. He explained the car functions in detail.. always returned calls in a timely manner even afte More

by Yungha54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sanchez
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Sep 21, 2024 -

Universal Hyundai responded

Yungha, Thank you for your very kind review. Jason strives to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 19, 2024

I've been going to Universal Hyundai for over 8 years now. Mostly for servicing my Sonata and have never been disappointed. Recently I bought a new 2024 Tucson and while buying a car can be a bit nerve More

by PL_FLEISHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omy (not sure of his full name), Jacob McNeely, Rhoda Allen
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Sep 19, 2024 -

Universal Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai, we hope you enjoy your new Tucson! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 18, 2024

Wonderful service from Justin, went above and beyond and got us exactly what we were looking for. We couldn't be happier with the transaction! More

by Colobravo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janlique Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad Justin was able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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