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Universal Hyundai

Orlando, FL

4.5
4,254 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,254 reviews

October 26, 2018

Fabio is so FRIENDLY Fabio was knowledgeable and the most friendliest car salesman I’ve ever met. I will do business again. If every experience was like this one I wouldn’ More

by Jacque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Garces, Fabio Thiers
October 23, 2018

Fábio was very helpful! I met Fabio through a friend referal. I met him in the same day and closed the deal on the same day. He stayed after hours waiting for us to arrive. T More

by tuler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Matos, Fabio Thiers
Nov 01, 2018 -

Universal Hyundai responded

Thank you for the great review! Don't hesitate to call us if you need anything!

October 18, 2018

Fabio excelente atención Fabio me atendio cuando llegue al area de servicio cuando yo asiti al Dealer a reparar mi auto viejo que me estaba fallando muy frecuente. Yo me resis More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Matos, Fabio Thiers
Oct 19, 2018 -

Universal Hyundai responded

Thank you!

October 15, 2018

Best salesperson ever Fabio helped me to buy the car with no pressure at all! He showed me the car of my dreams helping me answering all the questions and concer! I strongl More

by Oxanaudrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Matos, Fabio Thiers
Oct 19, 2018 -

Universal Hyundai responded

We are happy to hear that Fabio showed you a great experience and we look forward to working with you in the future. Congrats!

October 14, 2018

Fabio Great Sales Person I came in just to service my vechicle..Met Fabio explained to him my concerns and what I wanted...I had a great experience showed me exactly what I wa More

by Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Garces, Ruben Matos, Miguel Gonzales, Fabio Thiers
Oct 19, 2018 -

Universal Hyundai responded

Congratulations Mercedes and Welcome to the Hyundai Family!

Oct 19, 2018 -

Universal Hyundai responded

Congratulations Mercedes and Welcome to the Hyundai Family!

October 13, 2018

Fabio vendedor de confianza llegamos a cambiar el aceite a nuestro carro y Fabio nos atendio amablemente, pasientemente y en nuestro idioma, una persona con un amplio conocimient More

by josebaena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Ruben Matos, Fabio Thiers
Oct 19, 2018 -

Universal Hyundai responded

Thank you!

October 12, 2018

Awesome experience very nice staff that work with you and understand what you want so they can help you get what you need. Very professional at what they do. More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Said
Oct 19, 2018 -

Universal Hyundai responded

Andrea, thank you for this kind review and we look forward to working with you in the future!

October 04, 2018

Fabio es un excelente representante Fabio nos atendió a nosotras muy bien excelente servicio. Muy satisfecha... Me estuvo ayudando 2 dia hasta q por fin me pude llevar mi carro nuevo de More

by Yosairy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Matos, Ryan Rodriguez, Fabio Thiers
Oct 12, 2018 -

Universal Hyundai responded

Thank you for this kind review!

October 03, 2018

Horrible experience from this dealership I had such a Horrible experience with this dealership as buying a new car 2015 Hyundai Sonata 3 years ago. I went back after not missing a payment of More

by Hawkins1
Customer Service
Recommend Dealer
No
Employees Worked With
Jacob McNeely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Karlski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Ortiz
Oct 05, 2018 -

Universal Hyundai responded

First and foremost. Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you. Above all else, providing excellent service is our main goal and its unfortunate you did not experience that with us. We will be looking into your file and we would like the opportunity to speak to you at your earliest convenience my email is lbautista@universalnissan.com or 407-926-7001 Ext:1050 Thank you Lori

October 01, 2018

Fabio is a great car dealer Fabio, he met us as we drove our car into the service department asking us about a new car. My husband and I were just thinking about looking at a ne More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Ruben Matos, Fabio Thiers
Oct 12, 2018 -

Universal Hyundai responded

Barbara, Congrats and its great to hear that Fabio was of great help and made your car buying process a friendly hassle free process. We wish you happy journey and look forward to working with you in the future!

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