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Universal Hyundai
Orlando, FL
4,260 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,260 reviews
September 26, 2018
Fabio is Fabulous Fabio is the best sales person ever! He was very thorough. He knew information about our Santa Fe that even I didn’t know after researching. He work Fabio is the best sales person ever! He was very thorough. He knew information about our Santa Fe that even I didn’t know after researching. He worked hard to make our financing dream come true I would highly recommend him. The staff at universal was professional, courteous, and s pleasure to work with. Thanks Universal Hyundai !! More
by CathyS
Employees Worked With
Other Employees :
Carlos Garces, Ruben Matos, Fabio Thiers
September 26, 2018
Fábio competente Fábio muito atencioso, transparente e extremamente competente. Foi muito bem recomendado. E indico para os meus amigos e parentes que desejam realizar Fábio muito atencioso, transparente e extremamente competente. Foi muito bem recomendado. E indico para os meus amigos e parentes que desejam realizar bons negócios. Thank you very much! More
by fabio707
September 24, 2018
Love my car! We enjoyed working with Fabio. He really listened to what we were looking for and he was able to match us with the perfect vehicle. He showed us all o We enjoyed working with Fabio. He really listened to what we were looking for and he was able to match us with the perfect vehicle. He showed us all of our new car’s wonderful features. Carlos the sales manager and Robert from finance were also great. We will definitely be back. Thank you! More
by Bandleadinglady
September 15, 2018
Excelente servicio fabio Fue una asistencia y guia, muy excelente, amable, todo fue de mi entera satisfaccion, gracias por tan buen servicio, es mi segundo carro con la hyunda Fue una asistencia y guia, muy excelente, amable, todo fue de mi entera satisfaccion, gracias por tan buen servicio, es mi segundo carro con la hyundai More
by Lina123
September 15, 2018
a nightmare from xxxx experence trade equity verbal agreement and numbers did not make sense I called to complain and the sales manager (hector or carlos ) went psycho and hang up trade equity verbal agreement and numbers did not make sense I called to complain and the sales manager (hector or carlos ) went psycho and hang up the phone drop call - I am not buying it excellent customer service - what a joke More
by karma is a xxxxx
Employees Worked With
syed - finance -5 stars, Carlos Garces, Jacob Mckinney
August 25, 2018
New Vehicle Purchase I went to Universal Hyundai to look for a reasonably priced SUV. Not only did I find that, but the salesman Steven Rivera was awesome. Steven was very I went to Universal Hyundai to look for a reasonably priced SUV. Not only did I find that, but the salesman Steven Rivera was awesome. Steven was very informative about all the vehicles and very patient as I reviewed all of my choices. At no time did I feel as if I was being pushed to make a decision. Hyundai and Steven were recommended to me and I would not hesitate to recommend them to my family and friends! More
by letaleta
Employees Worked With
Steven Rivera
August 03, 2018
Great service Customer service is great! They address any issues one might have right away. Agents are very polite and friendly. It was a pleasure dealing with them Customer service is great! They address any issues one might have right away. Agents are very polite and friendly. It was a pleasure dealing with them. Thank you. More
by tonitzv
Employees Worked With
Dianette
August 01, 2018
The best experience I stopped by Universal Hyundai to look around for a vehicle and was greeted by Juan Chaves. He may me feel comfortable from the start, he treated me w I stopped by Universal Hyundai to look around for a vehicle and was greeted by Juan Chaves. He may me feel comfortable from the start, he treated me with respect and had the patience to show me several vehicles explaining the advantages and disadvantages each one had. I finally bought an Elantra and so far love my car. More
by Yuli
July 30, 2018
Plane games After I spoke with the sales associate, he brings in the sales manager. The sales manager acted as if he was trying to help me when in fact he was hel After I spoke with the sales associate, he brings in the sales manager. The sales manager acted as if he was trying to help me when in fact he was helping himself with a higher price More
by kbarretto
Employees Worked With
Nick Gomez
July 17, 2018
Work not done to expectations. I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I arrived I gave them my name and told the service writer that my husband had passed so I would be the one taking care of things. I waited in customer area about 2 hours and I heard young woman service tech come and say gary and saw another man get up. She finally came back about half hour later looking agitated and called for gary again but this time included the last name. I signed for my vehicle, she handed my keys over and said your car is parked around corner. I went to get car but it wasn't there, another gentleman was also looking for his vehicle so we had another service tech help us. Come to find out our cars were in the locker fence area so the service tech brought them out for us. After I got home I realized my car had not been washed or vacuumed, I couldn't tell if tires were rotated. I called March 8th and left a message for service manager to please call.....he never did. More
by Joyce
Employees Worked With
