Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,250 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership
View Awards

12801 South Orange Blossom Trail

Orlando, FL

32837

Directions

By Type

Showing 4,250 reviews

January 21, 2023

Great and fast customer service. They fo the best in all to get what you want and need. More

by Normaortiz8343
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Werlin Gonzalez
Report | Print
Jan 22, 2023 -

Universal Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Norma, for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 20, 2023

Good and fast service Respectful and very simple the buy of my car. I very thankful More

by SILVAAWANDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2023 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 19, 2023

This was my first car buying on my own and the experience was amazing. The team and Darrin made the experience a simple and stressless experience. More

by BRIGHT_EMILY.R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
darrin diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
Report | Print
Jan 20, 2023 -

Universal Hyundai responded

Emily, thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 19, 2023

Muy mal servicio de ventas ! Sus errores terminan amenazando a los clientes despues de hacer un trato con eliminar la venta ya firmada!! Con acoso sotenido!! More

by Leonardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Molesto con el trato recibido!!
Report | Print
Jan 20, 2023 -

Universal Hyundai responded

Gracias por enviar sus comentarios, y nos disculpamos de antemano por no brindarle una experiencia de servicio excepcional. Nunca nos ha gustado ver que nuestro servicio no cumplió con los estándares que los clientes esperan, pero reseñas como esta nos ayudan a mejorar. Si no le importa comunicarse con nosotros para que podamos hablar directamente, nos encantaría abordar sus inquietudes en detalle. Gina Nava Gerente de Reputación gnava1@universalhyundai.com

Jan 21, 2023 -

Leonardo responded

Ok fue un caso muy incomodo y dificil de aceptar por el solo hecho de ser una empresa seria y llevar una marca lider y hacer pasar un cliente por tan mal momento despues de haber cerrado un trato con ustedes t firmado con un negocio cerrado me llamen para q directamente les lleve el carro !!! Si no aceptaba las condiciones nuevas de una manera amenazante y poco cordial

January 17, 2023

They are kind, considerate and listen to what the buyer wants and can afford. I recommend Universal Nissan to all my friends More

by DJHIMES26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Jan 18, 2023 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 17, 2023

Kesia was super helpful in finding me my new dream car. She made the process of purchasing a new car an easy and stress free experience. Highly recommended her and we will be seeing her again for the next More

by RICHFIT2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kesia and Ivan, Kesia Rivera
Report | Print
Jan 18, 2023 -

Universal Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 17, 2023

Everything was great with my experience in buying my vehicle. Would recommend them to friends. More

by DLEBERHART
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 15, 2023

Excelente 👌 me encant el servicio y la simpatía para con los clientes se siente muy agosto More

by CARMENLULY74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carolyn
Report | Print
Jan 16, 2023 -

Universal Hyundai responded

Muchas gracias por tomarse el tiempo para compartir su experiencia con nosotros. ¡Realmente valoramos su negocio! ¡¡¡Felicidades por tu nuevo carro!!! verdaderamente el mejor lugar para comprar Gina Nava Gerente de Reputación gnava1@universalhyundai.com

January 14, 2023

very helpful. didn't feel rushed or pressured to buy. made it easy as well. More

by Kiki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgard Morales
Report | Print
Jan 16, 2023 -

Universal Hyundai responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 11, 2023

The rudest employee! Tried to save a sale & only made it worse by lacking in customer service skills. The 2 salesmen I spoke to use very cheesy sales tactics which insult More

by Purefairy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carolina Reyes
Report | Print
Jan 11, 2023 -

Universal Hyundai responded

We never like seeing that our service didn't meet the standards customers have come to expect. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

Jan 11, 2023 -

Purefairy responded

I have already send a complaint to corporate directly, will be in touch with you if they do not contact me

1
...
80
81
82
...
425