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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,250 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,250 reviews

September 28, 2022

Impressed with staff and cleanliness of the dealership. No one was pushy, which made me happy. More

by TEDDYELI1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kesia Rivera
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Sep 29, 2022 -

Universal Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 26, 2022

Very accommodating, objective I'm their sales presentation, and most appreciating are their good gesture in treating clients More

by Abraham2357
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandre
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Sep 26, 2022 -

Universal Hyundai responded

Abraham, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 25, 2022

Bad experience from the sales person manager finance never had such a bad experience buying a car More

by LENAFILALI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Cepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2022 -

Universal Hyundai responded

Lena, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 23, 2022

This dealership has great hard workers and I was pleased with my purchase and the way they treated me More

by Joseph Espinoza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2022 -

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 23, 2022

Excellent service, salesman and other personnel dedicated and very professional with us the customers understanding our needs. More

by MARTA SANTIAGO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Narvaez
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Sep 24, 2022 -

Universal Hyundai responded

It's fantastic to hear that our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 23, 2022

Great customer service very helpful and friendly staff my seller is the best recommend her More

by CASILLAS.SONIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janlique Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember my finance person name
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Sep 24, 2022 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 19, 2022

Gracias excelente atención el dealer me ayudó con todas mis dudas e inquietudes muy agradecido More

by EFRAINCOLMENARES
Price
Recommend Dealer
Yes
Employees Worked With
Kesia Rivera
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Sep 20, 2022 -

Universal Hyundai responded

Efrain, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 19, 2022

Christopher Johnson was very helpful and knowledgeable! Easiest car purchase ever, from beginning to end. Highly recommended!!! More

by HIGHWAYVENTURA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Christopher had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 19, 2022

My experience was excellent! The process was very fast and the service was good. They helped me with the car of my dreams More

by ANDREACANO46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco
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Sep 20, 2022 -

Universal Hyundai responded

Andrea, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 16, 2022

Customer service was excellent and fast. I would recommend family and friends to buy their new car at Universal Hyundai. More

by MELODY.RUIZ.7982
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Universal Hyundai responded

Thank you so much for your kind words, Melody, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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