Universal Mitsubishi

Excellent service, fast and appointment is being followed as promised.Follow for more information regarding the car has been communicated to me . as promised.Follow for more information regarding the car has been communicated to me . More

Very efficient and easy process to dropoff and pickup the vehicle. Paul always communicates any issues or concerns and keeps me updated throughout the service process. vehicle. Paul always communicates any issues or concerns and keeps me updated throughout the service process. More

BUYER BEWARE! We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the California Attorney General’s Office and the DMV. If you have experienced similar business practices with this dealership, I strongly encourage you to report it as well so this behavior does not continue. Businesses like this should not be allowed to do business. Issue #1 – Defective Tire & Broken Promise of Reimbursement At delivery, the tire pressure monitoring system showed one tire was low. We immediately raised concern that the tire could be leaking. Bobby, the sales representative, assured us it was not leaking and stated that if the tire turned out to be defective, we should replace it and submit the receipt for reimbursement. The tire continued losing air and ultimately had to be replaced (could not be patched due to the location of the leak). We submitted documentation and requested reimbursement on 12/30/25. On 01/01/26, Bobby called and offered to reimburse only half the cost — something that was never discussed or agreed to at the time of purchase. The agreement was for full reimbursement if the tire was defective. He said he would speak with the general manager. We followed up again on January 15. Issue #2 – Incomplete Key Fob & Missing Emergency Key The vehicle was delivered with only one after market key fob, and that fob is incomplete — it does not contain the manual emergency key that is designed to be housed inside it. I emailed on 01/18/26 and provided photographs documenting the missing key. I never received a response. The fact that we were given only one incomplete key fob makes this even more problematic. Management Escalation & No Resolution On 01/22/26, I escalated both issues to Sales Manager Carlos De La Luz. He acknowledged the matter and stated he needed time to assess and hoped to reach an amicable resolution. We spoke by phone on January 23, and he said he would look into both the tire reimbursement and creating a proper key. After receiving no update, I followed up in writing again on January 29 requesting a status update and timeline. There has been no response since. More

I finally met a great lady T. BOGHOSIAN A wonderful person trustful honest straight to the point and amazing way she deals with clients BOGHOSIAN A wonderful person trustful honest straight to the point and amazing way she deals with clients More

I had another outstanding experience at Universal Mitsubishi thanks to Paul Tokatlyan and his coworker, Armen Yagubyan. These two consistently deliver top-tier customer service and truly go above and Mitsubishi thanks to Paul Tokatlyan and his coworker, Armen Yagubyan. These two consistently deliver top-tier customer service and truly go above and beyond for their customers. Despite having a full schedule, they still found a way to squeeze me in and take care of a tire sensor issue on my SUV. They were quick, professional, and made the entire process stress-free. It’s rare to find a team that treats you with this level of care and urgency, and I appreciate how much pride they take in their work. Every visit here has been smooth, efficient, and handled with genuine hospitality. Highly recommend Universal Mitsubishi — especially Paul and Armen — for anyone looking for quality service and people who actually care about your vehicle and your time! More

The Best customer service . My good thanks to all the staff, l am very grateful My good thanks to all the staff, l am very grateful More

This place is the best they take great care of you get you in and out and the personal care they give you is top notch Amen is so kind and makes you feel very assured that your car is getting the right ca you in and out and the personal care they give you is top notch Amen is so kind and makes you feel very assured that your car is getting the right care More

Experience was good. Pricing was not provided for the additional repairs unless asked about it. It should have given me an idea. Pricing was not provided for the additional repairs unless asked about it. It should have given me an idea. More

This was a very good experience. Everyone was very friendly. Conversations had while waiting was very interesting and made the time fly. Andy totally listened to what we wanted and Everyone was very friendly. Conversations had while waiting was very interesting and made the time fly. Andy totally listened to what we wanted and did his best. Everything was explained so we understood all paperwork. He was also very patient. I recommend this dealership to anyone looking for a nice car. More

Very accommodating despite they are under renovation. Explained to me what they replaced and what will be the next appointment. Explained to me what they replaced and what will be the next appointment. More