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Universal Mitsubishi
Sherman Oaks, CA
1,852 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,852 reviews
May 05, 2024
I always receive great service from Universal Mitsubishi Armen was very professional. He kept me updated on what was going on with both vehicles I took in for service. Never get disappointed with the level Armen was very professional. He kept me updated on what was going on with both vehicles I took in for service. Never get disappointed with the level of service provided by the service department. More
by MARSIECORDERO
Verified CustomerEmployees Worked With
Helpful May 04, 2024
Thank you for the outstanding customer service. I am absolutely satisfied with the experience I received at Mitsubishi Universal and the overall professionalism shown by the team, particularly, Arm I am absolutely satisfied with the experience I received at Mitsubishi Universal and the overall professionalism shown by the team, particularly, Armen and Paul. Thank you! More
by Lilit Talalyan
May 02, 2024
Paul in service is always helpful, and he takes care of problems when they arise problems when they arise More
by j.notlow
Employees Worked With
May 02, 2024
Fast and simple. There were no delays in taking my car in and only few minutes to finish paperwork and get my cab back There were no delays in taking my car in and only few minutes to finish paperwork and get my cab back More
by Val
Employees Worked With
April 26, 2024
We got an easy next day appointment, Paul was very welcoming and a great service advisor. Definitely recommend dealing with him. welcoming and a great service advisor. Definitely recommend dealing with him. More
by Maria_panossian
Employees Worked With
April 23, 2024
Great customer service. Paul and his team always check the possible issue of my car. Paul and his team always check the possible issue of my car. More
by OSCAR.ENRIQUEZ.JR
April 22, 2024
They are very helpful and friendly they answer any questions we asked them. And solve our issue. questions we asked them. And solve our issue. More
by EMANZUHER
April 19, 2024
BEWARE! Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was bang Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was banging and Tesla service said new CV joints needed at cost of$2800. No way the dealer drove this car and confirmed good working order and if they did, they misrepresented it (ie lied) to buyer. I would never buy from them again and for sure do NOT buy a used Tesla from them unless you take it to Tesla service yourself and pay for them to check it out. You cannot trust these guys to have done anything to test drive car. Now dealer refuses to communicate and discuss compensating me for critical repairs needed on a brand new car. I thought they were different but they are not - don’t trust their review of used car without verifying with qualified 3rd party. They say they sell a lot of used Teslas but they seem to know nothing about them or are just plain dishonest. More
by cb54
Employees Worked With
