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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
August 06, 2020
He is a very nice and helpful man. Every time I call to schedule an appointment for my car, he help me right away, the same when I am in his office. He is the best! schedule an appointment for my car, he help me right away, the same when I am in his office. He is the best! More
by AUDIE1978
Verified CustomerEmployees Worked With
August 04, 2020
The service team at this dealership are awesome! elite The service team at this dealership are awesome! elite customer service skills, From the first phone call to delivery time, completely exceeded my e The service team at this dealership are awesome! elite customer service skills, From the first phone call to delivery time, completely exceeded my expectations. Thank you Paul and Armen! More
by Riquem
August 03, 2020
The entire team was excellent. From sales to finance to service. All parties were professional, helpful, personable and thoughtful. Thank you for everything. Much gratitude. service. All parties were professional, helpful, personable and thoughtful. Thank you for everything. Much gratitude. More
by SPELLINGITOUT
August 02, 2020
Did a good job and had it ready 20 minutes sooner than expected. They just forgot to put the cover to the spare tire back in place. Thanks. expected. They just forgot to put the cover to the spare tire back in place. Thanks. More
by RIchard
Employees Worked With
August 01, 2020
Best service department I have ever done business with. Always professional, friendly, knowledgeable and fair Always will to try to fix things instead of just replace. Always professional, friendly, knowledgeable and fair Always will to try to fix things instead of just replace. More
by SCITRUCK
Employees Worked With
July 30, 2020
If you looking for honest car dealership you are on wrong place, I bought a vehicle from them but they hide lot of things, including vehicle defects by lowering tire air pressure so you don’t hear any noise place, I bought a vehicle from them but they hide lot of things, including vehicle defects by lowering tire air pressure so you don’t hear any noise or sound while you do test drive (smart people) also hide vehicle have only 1 keys, vehicle doesn’t come with OEM floor mats, doesn’t have a owner manual, and I’m notable to do anything because I already sign all perches paperwork for my 2019 Nissan Santra SR, they need to replaced sales manager and finance manager if they wanna see improvement in business, poor customer service ever I had... More
by Saba khan
July 29, 2020
service writer Paul Tokatlyan has always been a great help for all my service needs - he as a strong asset to your business. Always carefully listens to my concerns Paul Tokatlyan has always been a great help for all my service needs - he as a strong asset to your business. Always carefully listens to my concerns and gives the best advice. More
by JLH5442
Employees Worked With
July 29, 2020
Great customers service is their way of doing business, at this facility, everybody is very attentive, knowledgeable and polite Keep up your excellent customer service KUDOS ‼️ Universal Mitsubishi 👍� at this facility, everybody is very attentive, knowledgeable and polite Keep up your excellent customer service KUDOS ‼️ Universal Mitsubishi 👍🏼 More
by Mom 88
Employees Worked With
Other Employees :
Asian gentleman sorry I don’t remember his name, he was very nice and attentive and he delivered my car very clean
July 29, 2020
Great experience. No pressure, and worked with us. I asked for replacement damaged hub caps by email and not get a response, two of the hub caps were scratched, I noticed when we arrived home. asked for replacement damaged hub caps by email and not get a response, two of the hub caps were scratched, I noticed when we arrived home. More
by jdrake52
July 28, 2020
I took my car in for a routine service and was blown away by the service I received. Both men who helped me were friendly and knowledgeable. In addition to the free service they gave me a free wash and charg by the service I received. Both men who helped me were friendly and knowledgeable. In addition to the free service they gave me a free wash and charge as well. I will be back! More
by AMB_329
Employees Worked With
Other Employees :
A Japanese gentleman whose name I didn’t get. Very courteous!
