Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,088 reviews
May 30, 2020
Great customer service. Very friendly and tried their best on their end to get what the customer wants. They’re very understanding of your needs best on their end to get what the customer wants. They’re very understanding of your needs More
by iri.r.1995
Verified Customer
May 30, 2020
Service at Universal Mitsubishi was absolutely fantastic! Big Thank you to Paul and his crew for helping to keep my ride in top shape. You and your team are very friendly, professional, timely, and you do go Big Thank you to Paul and his crew for helping to keep my ride in top shape. You and your team are very friendly, professional, timely, and you do good work. Paul and the service team have played a big role in converting me to becoming a Mitsubishi Outlander enthusiast and now I cannot wait to buy my next one, even though it may be awhile because you guys help me keep this one in such good shape lol. Thank you again Paul for all of your help. More
by DRALEY9
Employees Worked With
May 29, 2020
We have been going to this dealer for more than 10 years. We love Paul because he takes good care of our car. He always delivers as he promised and makes sure the car is always in good condition. They use We love Paul because he takes good care of our car. He always delivers as he promised and makes sure the car is always in good condition. They used to be in Glendale but they moved to Duarte but we followed them there. Since my car was in the shop for more than 3 days, they Provided rental car so there was no interruption to our schedule. More
by AALPARCE
May 28, 2020
I.love Universal Mitsubishi in Duarte. They are very helpful specially Armen. He's kind and always answer your question. Keep up the good work!!! helpful specially Armen. He's kind and always answer your question. Keep up the good work!!! More
by Diana
Employees Worked With
May 27, 2020
Armen always helps me out and hasgreat customer service every time I go to get my car fixed and always tell me what is next to fix on my car. every time I go to get my car fixed and always tell me what is next to fix on my car. More
by astrozombie6589
Employees Worked With
May 27, 2020
Same complaint since I purchased the car. had to get it diagnosed myself and they refused to fix it. Nice but did not resolve Issues diagnosed myself and they refused to fix it. Nice but did not resolve Issues More
by Kimbala44137
May 27, 2020
This dealer has the best c/s I've seen in a long time, when it comes to servicing your vehicles. Paul goes out of his way to make it right. when it comes to servicing your vehicles. Paul goes out of his way to make it right. More
by RPARGAR12
Employees Worked With
May 24, 2020
I only have my car service there and Paul is the best person in the service department to deal with he always helpful to me person in the service department to deal with he always helpful to me More
by Patricia
Employees Worked With
May 23, 2020
Carlos was a true professional, warm and inviting. I will absolutely recommend him and this dealership to friends and family. I look forward to my new Mitsubishi absolutely recommend him and this dealership to friends and family. I look forward to my new Mitsubishi More
by flygirldeb
Employees Worked With
May 21, 2020
Excellent service. Paul did a great job explaining the service in detail and keeping me updates when they were needed. The car was ready on time service in detail and keeping me updates when they were needed. The car was ready on time More
by LEOARALLES
Employees Worked With
