Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Mitsubishi
Sherman Oaks, CA
2,227 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,227 reviews
June 05, 2026
Service team is great! Very professional and accommodating. Go out of their way to make sure I understand what is being done to the car. Very professional and accommodating. Go out of their way to make sure I understand what is being done to the car. More
by joe@1labsinc.com
Verified CustomerEmployees Worked With
June 03, 2026
bobby made my car buying experience easier than I ever expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance lady was amazing too, she made the transaction very easy and was very helpful More
by TEATOM2001
June 03, 2026
Everyone at this dealership was kind and helpful. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. More
by PUPPMARY
June 02, 2026
My salesman was Oscar! He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his deal. If he does not get the full commission I will never deal with your dealership again or recommend you guys to anyone. Oscar was the only one who felt genuinel and kind without pressure! You need to get more salespeople like him. More
by ernie_pacheco
Employees Worked With
Other Employees :
Oscar
June 01, 2026
Dealt with us honestly and swiftly, straightforward conversations, knowledgeable and helpful salesman (Jeff). We will be back when we're ready for our next purchase! conversations, knowledgeable and helpful salesman (Jeff). We will be back when we're ready for our next purchase! More
by BKO.GEORGE
May 30, 2026
everything went smooth. I was in and out and not that much time and they were nice. I was in and out and not that much time and they were nice. More
by GREG_GIESELMAN
Employees Worked With
May 29, 2026
I first inquired about a vehicle I was interested in listed on the website. From the moment of first interaction (which was very quick and responsive), I had nothing but positive interactions. Tiki, the listed on the website. From the moment of first interaction (which was very quick and responsive), I had nothing but positive interactions. Tiki, the finance manager and Internet specialist was wonderful to work with, and so was Oscar, who was eventually the sales person that assisted me. Thank you, Universal Mitsubishi for being up front during my transaction with you! More
by richieprieto
May 18, 2026
Top notch service is what’s going on at this service center. Paul and his team are always ready to please for all your car care needs. center. Paul and his team are always ready to please for all your car care needs. More
by aramavakian
Employees Worked With
May 16, 2026
JC was great. Very accommodating. Made me feel very comfortable and very efficient in processing everything. Very accommodating. Made me feel very comfortable and very efficient in processing everything. More
by NAHUN.ESPINO
Employees Worked With
May 15, 2026
Great reps thru out entire process. They all went out of their way to try and accommodate me They all went out of their way to try and accommodate me More
by fishermich02
