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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
August 25, 2023
I was happy until I received a letter telling me my credit was rejected! I had paid CASH for my car. The manager seemed to feel the letter was not a big deal. To ME, it was a big deal! How can you pay credit was rejected! I had paid CASH for my car. The manager seemed to feel the letter was not a big deal. To ME, it was a big deal! How can you pay CASH and yet be rejected by their credit department? More
by Deleneortega64
Verified Customer
August 23, 2023
They are friendly, helpful and informative. I only bring my car to them for servicing. I only bring my car to them for servicing. More
by Debbie Takami
August 21, 2023
Overcharging is insane. I only needed light bulbs. Paid less for a brand new battery. I only needed light bulbs. Paid less for a brand new battery. More
by quitamos
Employees Worked With
August 20, 2023
Service agent was very professional, I had a small warranty issue and it was handled with 90 minute… warranty issue and it was handled with 90 minute… More
by LARRYLINGUA
Employees Worked With
August 20, 2023
They're ok. Just need little bit improvement on communication, because i left my car the 1st day expecting at least a message text that it will not be work on un Just need little bit improvement on communication, because i left my car the 1st day expecting at least a message text that it will not be work on until the nxt day. I am not worried about leaving the car because i trust them but at least, a text that i have to leave the car until they can check for needed service until the next day. But over all, everything is ok. More
by Rm
August 20, 2023
Everyone is very friendly! But Armen and Paul are sweet hearts. they’ve been very helpful🫶🏽 But Armen and Paul are sweet hearts. they’ve been very helpful🫶🏽 More
by CESILIAGUZMAN21
August 14, 2023
Great customer service. Courteous, friendly professional and attentive. Definitely would recommend.this dealership to others. Courteous, friendly professional and attentive. Definitely would recommend.this dealership to others. More
by RICHHARO
August 13, 2023
Service was excelent! ! ARMEN is passionate, professional, great to work with! HIGHLY RECOMMEND!! THANK YOU! Great experience!! ! ARMEN is passionate, professional, great to work with! HIGHLY RECOMMEND!! THANK YOU! Great experience!! More
by egparamonov
Employees Worked With
August 13, 2023
Great customer service! Small and quaint location. Great vibes and great location. Everyone offered to help. Small and quaint location. Great vibes and great location. Everyone offered to help. More
by bdymstr
August 13, 2023
The staff was amazing! Best purchasing process and so easy. Will definitely come here again. Best purchasing process and so easy. Will definitely come here again. More
by ateplitz81
