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Universal Mitsubishi

Sherman Oaks, CA

4.9
1,848 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 1,848 reviews

August 05, 2021

I’ve always had a helpful experience when making the trip out there. Armen and Paul do a good job of explaining the issues with my car and taking care of business efficiently. More

by Jdmoore823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Universal Mitsubishi responded

Thank you for giving Paul, Armen and Universal Mitsubishi the opportunity to service your vehicle. Stay safe, Carlos De La Luz

August 05, 2021

Paul at universal Mitdubishi is the best customer service writer on the planet. He cares about each customer and takes the time to get to know each one by name. More

by BillyBob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Universal Mitsubishi responded

Hello Billy, I appreciate the Shout Out to Paul. I'll make sure he knows how much you appreciate his help. Stay safe, Carlos De La Luz

August 03, 2021

Been coming here for 7 years and they alway provide amazing service. Good and honest pricing with friendly staff who go above and beyond to accommodate their customers. More

by alexismstroman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the mechanics = 5 stars
Aug 09, 2021 -

Universal Mitsubishi responded

Hello Alexis, thank you so much for your continued patronage. We value all our customers, but it's special when we hear from someone who's been following us for so many years. Stay safe, Carlos De La Luz

August 02, 2021

Awesome people m dealership..Paul n Armen are so cool..wl keep on coming back w my 3 cars..might add a new car on my fleet.Ha ha ha More

by REYORTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Universal Mitsubishi responded

New Car you said....... You have my attention :) Just kidding, I'm actually greatful for your continued patronage. On behalf of Paul, Armen and Junior, thank you. We appreciate the opportunity to Service your vehicle. Stay safe, Carlos De La Luz

August 02, 2021

Great job. Thxs Paul our vehicle is running much , much better . In the still of the night the cows come home and the chicken bark at the moon. More

by c.earley4040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Universal Mitsubishi responded

I'm so glad to hear your vehicle if running well. We really appricaite you taking the time to share your kind words. Stay safe, Carlos De La Luz

July 31, 2021

Came in for my 150,000 mile service. Was in and out in 90 min for an extensive service. Car was in great shape - all thanks to Armen for always making sure we did the proper servicing from the beginning. More

by rob.austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Universal Mitsubishi responded

150K Miles :) Wow, Robby you're the perfect example of proper ownership. Take car of your vehicle and it'll take care of you. On behalf of Armen and the Service staff, thank you. Stay safe, Carlos De La Luz

July 31, 2021

Great service and love the experience coming in and being helpful whenever I need for my vehicle serviced. I also feel welcome by Paul when he know my car needs. More

by STARTROOPERB98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Universal Mitsubishi responded

Anything one does with people they trust is always satisfying and rewarding. On behalf of Paul and his staff, thank you. Stay safe, Carlos De La Luz

July 31, 2021

I have a couple of Mitsubishi Monteros and I have been taking them to Universal Mitsubishi for years even though the location is far from where I live, because of the expertise and professionalism of Paul More

by Borislav Solakov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Universal Mitsubishi responded

Hello Borislav, we appreciate your effort to drive a bit futher to give us the opportunity to serice your Montero's. We look forward to your continued patronage. Stay safe, Carlos De La Luz

July 30, 2021

Universal Mitsubishi always have great customer service and honest prices! They have a clean waiting area and free wifi. Everyone is friendly and makes you feel welcome. More

by Des
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2021 -

Universal Mitsubishi responded

Hello Des, I'm glad you find your visits pleasent. We understand you have choices and appreciate the opportunity given to earn your business. We look forward to your next visit. Stay safe, Carlos De La Luz

July 29, 2021

The Staff at your Duarte Center are amazing. They certainly do their best to help Customers understand what their cars need. They take the time to answer questions and to explain all the completed r More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2021 -

Universal Mitsubishi responded

Thank you Happy Customer (Veronica) I really appeciate you taking the time to share some kind words. :) :) :) Stay safe, Carlos De La Luz

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