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Universal Nissan

Orlando, FL

4.6
2,392 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,392 reviews

January 15, 2019

Compra vehículo Excelente atención por el señor Angelo Rivera, nos ayudo en todo incluyendo el seguro del carro, muy atento y pendiente de los detalles, recomendado 1 More

by Nissan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Universal Nissan responded

Thank you!

January 15, 2019

Awesome I went to take a key from my friend who bought a car from Kevin H and I came home with a new car Alex was awesome More

by Willo2057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance person was great
Feb 13, 2019 -

Universal Nissan responded

Thank you for sharing!

January 14, 2019

Great Experience and Great Car! My Wife and I went to test drive a 2019 Nissan Murano Platinum and had no idea what to expect as she was wanting to upgrade from her 2012 Honda CR-V. More

by lrod099
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Universal Nissan responded

Thank you!

January 13, 2019

Excellent service! Universal Nissan never fails me!! Great hospitality and customer service! Truly feels likes family! Had a really bad start to the new year after losin More

by ebani3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia Wilson
Feb 13, 2019 -

Universal Nissan responded

Thank you!

January 05, 2019

Poor customer services Unfortunately I did not receive the service under a national tire warranty purchased when I bought the car because according to Universal Nissan they More

by petra
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Timothy also knows as Tim
Jan 31, 2019 -

Universal Nissan responded

First and foremost. Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you. The experience you described are not characteristics of the level of service our colleagues strive to provide, and we apologize that your experience was unsatisfactory. We will further look into this and once again we apologize. Thank you

Feb 13, 2019 -

Universal Nissan responded

Thank you!

January 03, 2019

Fast, painless car buying experience. I felt no pressure to buy. Everyone was polite and courteous. I'll be going back there for my next car. Highly recommend Alex. He's very relatable. More

by SeanRob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Mieses
Feb 13, 2019 -

Universal Nissan responded

Thank you!

January 02, 2019

Great service! The entire experience from looking online to being contacted by Universal Nissan with a follow up call to the customer service on site was excellent. More

by Bellacindyv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Universal Nissan responded

Thank you!

January 02, 2019

Bought my first EV and love it!! I was originally planning on purchasing a Nissan Leaf at a dealer in South Florida, however, things didn’t go as planned. I am very particular about w More

by JohnD19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Universal Nissan responded

This is great to read and thank you for sharing your experience with us and we look forward to working with you in the future!

December 30, 2018

Customer service Great service. Alex did a great job making a lengthy process as seamless as possible. Please recognize his great job and customer service. Keep it up! More

by Juanantonio0899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Universal Nissan responded

Thank you!

December 18, 2018

William Sanchez found me the deal I wanted I have been shopping for more than 2 months having bad experiences in other dealrship, and Universal Nissan was the only dealership with full disclos More

by ELGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deya Oumallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Universal Nissan responded

Thank you!

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