Back

Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.0
5,449 Reviews
Contact Dealership

6110 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

Showing 5,449 reviews

December 06, 2024

Mike is remarkable. And I so appreciate his support. The van doesn't always move smoothly through your service process. However. There was supposed to be a tire rotation More

by 1davidgriffin
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

David, thank you for your feedback. We're glad to hear Mike provided remarkable support at Van Nuys Chrysler Dodge Jeep Ram. We apologize for the oversight with the tire rotation and will address this with our team to ensure a smoother service process in the future. Please feel free to reach out if there's anything else we can do!

December 03, 2024

Honest conversation, determination of finding the jeep i wanted, professional sales ,and great financing deals Differently will recommend and purchase again Analia and AMIR IS AMAZING HIGHLY IMPRESSED More

by Joey k
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Analia and AMIR
Dec 04, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Joey, we're delighted to hear that Analia and Amir provided you with an impressive experience at Van Nuys Chrysler Dodge Jeep Ram. Thank you for your recommendation and support!

December 03, 2024

I wouldn't recommend this dodge dealership, they lie about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rental More

by MTMDRYWALL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lopes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sagar Khatri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience with our dealership. We strive for transparency in our sales and efficient service, so it's concerning to learn that we fell short. We'd like the opportunity to address these issues directly and make things right if possible. Please feel free to reach out at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

December 02, 2024

I went in For service, Benny was my sales representative. The mechanic was very disrespectful. I will never return for service. I spent many years going there not no more. They said it did inspection. They n More

by eperez110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
Dec 05, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's disheartening to hear about your experience with our team. We strive for respectful and thorough interactions, and your feedback is important as we continually improve our service. Please reach out if you're open to discussing this at greater length—I'd like to see what I can do to help. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

December 01, 2024

Zero communication throughout the time my car was in service. I had to call twice. No option for rental car or uber pay for holding my car 3 days when I was told it would be one day More

by dan@drinkhalfpast.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bennie
Dec 05, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to hear about the lack of communication and inconvenience you experienced during your car service. We strive for transparency and timely updates, so it's disappointing that we fell short in this instance. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

November 28, 2024

I was sold a lemon and when I would take it back I would be left without a loaner car. Regret my purchase. Stuck with a car that was never good from the start. More

by nelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the names
Dec 05, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Nelly, I'm truly sorry to hear about your experience with the car and lack of a loaner. We aim for customer satisfaction and it seems we fell short in this instance. Please reach out so we can discuss how to make things right for you. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

November 26, 2024

Love this dealership. Many good experiences with sales, parts, and Mr. Benny in the service department is my go to for all my Ram trucks. More

by morris4
Recommend Dealer
Yes
Employees Worked With
Sagar Khatri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's fantastic to hear that Benny and the team at Van Nuys Chrysler Dodge Jeep Ram have consistently provided you with great experiences! We appreciate your support and look forward to serving all your Ram truck needs in the future.

November 24, 2024

I would recommend because they have CDJR products. I have mixed feelings about the service department two months to get a transmission replaced under warranty and 10 days for Radiator replacement. Spe More

by hsphoto
Recommend Dealer
Yes
Employees Worked With
Payman
Nov 27, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We appreciate your recommendation and apologize for the delays and inconvenience with our service department. Your feedback is important, and we're committed to improving our processes to ensure a smoother experience in the future. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

November 23, 2024

Excellent service and experience with my advisor Ben. Very smooth. He was always attentive to my calls and concerns. More

by afshinrouhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that Ben provided you with excellent service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your experience!

November 19, 2024

I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on More

by Gaildale84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Makerian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Saab
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Mansour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Schwartz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sagar Khatri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Gail, this feedback is quite concerning to receive, and we apologize for the issues you've encountered. This is not the level of communicative, accommodating service we strive for, and we want to address these concerns promptly to ensure you feel confident and safe in your vehicle. Our team will be in touch as soon as possible. Thank you for your patience and understanding.

...
20
...