Vera Cadillac - Service Center

The service was good. But I was charged a rental fee for the loaner car, and the first one had a safety issue.. the tires were showing the wear wire. the loaner car, and the first one had a safety issue.. the tires were showing the wear wire. More

Just very happy with my service advisor , he made sure everything was done same day in a timely manner. Chris always kept me updated by texting me and he also provided a ride for me to get to work and als everything was done same day in a timely manner. Chris always kept me updated by texting me and he also provided a ride for me to get to work and also try to provide a ride for me to pick me up to bring me back to the dealership he was very accommodating More

My service experience as always was great! Excellent service with skilled professional Service Representatives. Keep up the good work! Giovanni truly cares about his customers service with skilled professional Service Representatives. Keep up the good work! Giovanni truly cares about his customers More

Mikell provide it good service and even wash my suv since no one was available to do it. Mr. Leo Pena the service manager addressed in a very professional way step by step few issues I had in my last Servic no one was available to do it. Mr. Leo Pena the service manager addressed in a very professional way step by step few issues I had in my last Service. Having the key person with the right knowledge at the top of the department makes and will make a huge difference how this service is provided. Also road side Assistence guy was very on point changing my battery at my residence his service was professional and well delivered . I’m satisfied and will recommend!!! More

Best service ever! Fast respond, friendly, caring, knowledgeable and helpful. Eric tellechea really is the best. In the end of all my service my car is always clean. Would recommend Eric to everyone knowledgeable and helpful. Eric tellechea really is the best. In the end of all my service my car is always clean. Would recommend Eric to everyone More

My service rep Giovanni has always treated us with great customer service.He is always courteous and shows interest with our concerns. Thank You Giovanni customer service.He is always courteous and shows interest with our concerns. Thank You Giovanni More

The complete process from picking up my car to returning it went very smooth. Gio kept me informed all along. The repair was as expected. it went very smooth. Gio kept me informed all along. The repair was as expected. More

Attend my needs, diagnosed the problem part is missing therefore delay in repairing the problem. Still two weeks from the time of service and problem not fixed yet - missing part therefore delay in repairing the problem. Still two weeks from the time of service and problem not fixed yet - missing part More

Great customer service. Very accommodating. I had a number of challenges resulting from scheduling service using the Cadillac application however Mikell was very patient, understandings did professiona number of challenges resulting from scheduling service using the Cadillac application however Mikell was very patient, understandings did professional while assisting me with sorting through the issues. Great job. More

My call was answered in a timely manner. I was given the information that I needed to solve my problem. The time it was going to take to fix and the cost as well as a call when to come pick up my car . information that I needed to solve my problem. The time it was going to take to fix and the cost as well as a call when to come pick up my car . More