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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,774 Reviews

2,774 Reviews of Vera Cadillac - Service Center

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April 23, 2021

The service advisors are amazing but service shop don’t seem to fix my problem, I’ve been having transmission issues, the first time that it needed a transmission oil change, the second time they said they More

by Alfredo55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 23, 2021 -

Vera Cadillac responded

Thank you for the feedback. We set a high standard for both the quality of our work and our level of customer service, and are disappointed that your experience with us was not up to par. We would like the opportunity to speak with you to discuss the work performed on your vehicle. Please contact our Service Manager, Leo Pena at 954-517-7842. He’s looking forward to speaking with you.

Apr 23, 2021 -

Vera Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. Take care!

April 23, 2021

it has good service people are friendly excellent work fast in general details I like the dealer When they give you a car, it's best, you don't run out of a vehicle to do your things More

by paulolands29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Hernandez
Apr 23, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great weekend.

April 23, 2021

Conrad was extremely helpful as always. He’s a big reason I keep coming back. Great service! I especially love the rental car service it’s a big help as well. More

by MACKONTHERADIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad
Apr 24, 2021 -

Vera Cadillac responded

Hi, thanks for your praise and kind comments about Conrad. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2021

Alejandro in the Service Department is always very courteous and respectful. He also follows up with a phone call every step. Thank you very much. More

by sufe03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandro
Apr 25, 2021 -

Vera Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Vera Cadillac Buick GMC. We sincerely value your business and look forward to your next visit!

April 23, 2021

I could not be more please and satisfy with the service. Starting with easy and fast website appointment, to the email remainder. The service advisor superb, with the attentiveness, cordial and professi More

by Odi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivette Diaz
Apr 24, 2021 -

Vera Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2021

All the times that I have needed a service or have had any questions I have been received in a professional way , quite quickly, in summary I have been satisfied, thank you. More

by Mrivas004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Vera Cadillac responded

Thank you for your continued business and for taking the time to leave us a review. Have a great weekend.

Apr 23, 2021 -

Vera Cadillac responded

Hi, we're glad everything was completed quickly! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2021

I absolutely love Vera Cadillac!!! Whenever I need to contact them concerning my vehicle, they are extremely kind, professional and most of all accommodating! My service advisorEdwin Montoya is awesome!! More

by THELADYRUTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
Apr 23, 2021 -

Vera Cadillac responded

Thank you for your continued business and for sharing your experience with the Vera Difference. Take care. We'll see you next time.

Apr 23, 2021 -

Vera Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 22, 2021

Communication with up dates on parts being ordered was excellent. Very important to me! Getting loaner was very easy & rental agency staff very easy to deal with. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Nestor
Apr 23, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great weekend.

Apr 23, 2021 -

Vera Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2021

Very efficient service very goodI like the testing Very efficient service very good I like the testing option Conrad very good and good options with great communication I hope every time I can g More

by lee36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad service
Apr 22, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation! Have a great weekend.

April 21, 2021

They were super nice and were able to fix my car without a problem. They also gave me a curtasy car wash. Overall i can’t complain about anything More

by JMENE083
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher F
Apr 22, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. We hope we won your business and look forward to seeing you back in the dealership for your next service or vehicle purchase.

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