Vernon Auto Group

I made a deal with Derek to purchase a Ram Rebel on June 26, trading my Challenger in. The deal with Derek went smooth and he was fantastic to work with. The truck was having some paintless dent repair done 26, trading my Challenger in. The deal with Derek went smooth and he was fantastic to work with. The truck was having some paintless dent repair done due to minor hail damage and would be delivered once that was completed. The truck arrived June 30th around 1030PM and looked fine at that point. The following morning several issues were discovered including a windshield that was trashed. At that point, Derek and Ashley took care of the windshield and it was replaced. I am working from home and as such, have not had much opportunity to drive the truck beyond to the corner gas station. On June 28th, I noticed that the passenger side fender was the complete wrong color. I have done my homework and found who the previous owner of the truck was and he says that the fender was NOT mismatched when he traded the truck in. I do not know what happened to this fender but it certainly was not disclosed at the time of sale. As I have put a few miles on it, there have been quite a few issues that have surfaced. In the month that I have had the truck, I have a 2289 repair bill to replace the serpentine belt, balance the tires, replace the front and rear brakes that are glazed over, replace a half shaft that was loose, repair a backup sensor that has not worked since I have had the truck, repair an HVAC outlet that was acting up, replace the dash cluster lens and adjust the headlights. This is in addition to the 391 to paint the fender the color that it should have been in the first place. For a dealership that is doing business selling cars sight unseen, they overlooked quite a few things in their inspection process that should have been found. Be VERY AWARE OF WHAT YOU ARE BUYING and certainly do not agree to buy anything from these folks until you have an opportunity to have it looked at by an independent mechanic. I am going to pay to make my truck right but I can promise you that I will not be doing business with Vernon Auto Group again. More

Derek was awesome! Very responsive and no BS. None of this my manager this or oh here’s your quote and it’s more than we talked about and I don’t have a good explanation. I wouldn’t hesitate to refer a f this my manager this or oh here’s your quote and it’s more than we talked about and I don’t have a good explanation. I wouldn’t hesitate to refer a friend or family member to him. He sought out exactly what I needed and made a perfect car-buying experience. We were nervous doing it mostly online with all the covid stuff and gave us a fair and honest trade in price. Can’t say enough about it. They delivered it to my house and picked up my trade. Exactly what we agreed to and no hassle. I’ve bought and sold a lot of cars over the years and Had some good and some bad but he’s the best. thank you Derek! More

Easiest buying process ever I’ll be buying all my vehicles from Vernon from now on. Prices are the best around you just can’t beat them. vehicles from Vernon from now on. Prices are the best around you just can’t beat them. More

First experience with this type of vehicle purchasing process. Admittedly somewhat confused. However it went pretty smooth. Staff friendly and courteous. Love the truck and pleasantly surprised with pric process. Admittedly somewhat confused. However it went pretty smooth. Staff friendly and courteous. Love the truck and pleasantly surprised with price on the trade in. Might want to make it clearer with communications and advertising related to “No Haggle Pricing” and the delivery options. More

I’ve never had more help, or better service! Amazing staff! ❤️ Steve went above and beyond to make everything happen perfectly, and in a timely manner. Thank you so much. staff! ❤️ Steve went above and beyond to make everything happen perfectly, and in a timely manner. Thank you so much. More

Mega was Great to work with. She took care of all my concerns. Made the dead on Friday and had my new Ram Sunday 1100 miles away! Great job!!! concerns. Made the dead on Friday and had my new Ram Sunday 1100 miles away! Great job!!! More

This dealership went above and beyond to make sure we were comfortable and taken care of. Great customer service and overall great staff! Thank you for everything! were comfortable and taken care of. Great customer service and overall great staff! Thank you for everything! More

Derek was an outstanding salesman, listened to our every need and want and made it happen. Transaction was smooth. We did everything via text and phone and they handled our trade the same way. Finally so need and want and made it happen. Transaction was smooth. We did everything via text and phone and they handled our trade the same way. Finally someone made truck buying super easy. Will definitely go back for another vehicle. Thank you for your high level of customer service and follow thru/ follow up More

Steve Ybarra was great to work with. Very easy service! Delivery of vehicle was great and friendly people! Will buy my next vehicle there was very convenient! Delivery of vehicle was great and friendly people! Will buy my next vehicle there was very convenient! More

They were all wonderful especially the salesman Derek. I am very happy with my Dodge Ram 2500. This is a no nonsense dealership. Also they have the best prices around am very happy with my Dodge Ram 2500. This is a no nonsense dealership. Also they have the best prices around More