This is only the third new vehicle I have purchased, but am always spooked by what you hear concerning car sales, and my first two experiences weren't anything to brag about. I had such a positive experience at Village though, and I give all the credit to Fred Fortson, the sales consultant who I purchased my awsome jetta wagon from. No pressure, extremely professional, knowledgeable, fair and very accomodating. I have a crazy schedule, and he always worked with me, and was very patient (I am slow! to make any kind of big ticket purchase). For the first time I have a sense of "brand loyalty" - every car I have owned has been a different make. But based on my overall experience with Village so far (almost a yr now), I hirely recommend Village and VWs, especially Fred; and at this point see myself staying in the VW family. I have already sent one friend who purchased a vehicle, and (they) had a great experience with Fred as well. People are quick to complain on sites - and I do understand - but not enough people write about the positives. This is my positive.