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Volkswagen of Downtown Chicago
Chicago, IL
2,993 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,993 reviews
January 14, 2023
Didn't complete the service as expected. After "completion" it took almost 60 minutes to have my car brought down to me as I waited. Not to mention the 30 when I arrived for my scheduled app After "completion" it took almost 60 minutes to have my car brought down to me as I waited. Not to mention the 30 when I arrived for my scheduled appointment time to be checked in. Took multiple calls back to talk to anyone about the service I paid for not being performed. More
by Jordin
Verified CustomerEmployees Worked With
January 11, 2023
Able to conveniently schedule appointments when speaking directly with a service rep. This location is always out of loaner vehicles though. directly with a service rep. This location is always out of loaner vehicles though. More
by VWdriver
Employees Worked With
January 11, 2023
The gentleman who helped me was absolutely wonderful and very kind. Same with the guy who got my car for me. very kind. Same with the guy who got my car for me. More
by APAYS2
Employees Worked With
January 10, 2023
Convenient location and our service coordinator Herberto was friendly and efficient. I was satisfied with the service. was friendly and efficient. I was satisfied with the service. More
by weigelmannamy
Employees Worked With
January 10, 2023
Jonathan was very helpful, straightforward and a pleasure to work with. When asked to address something with the car, he was accommodating. to work with. When asked to address something with the car, he was accommodating. More
by peter.patras3
Employees Worked With
January 09, 2023
Johnathan did an excellent job helping me out! He was attentive, thorough and patient! Johnathan was a very good sales rep! He was attentive, thorough and patient! Johnathan was a very good sales rep! More
by gibso.danny
January 06, 2023
Val in service is great. He has helped me navigate through some tech issues I was having with my Car-Net app connecting to the car. He made sure to do whatever he had to and He has helped me navigate through some tech issues I was having with my Car-Net app connecting to the car. He made sure to do whatever he had to and contact whoever he had to in order to figure out the problem. I was upset and now I am happy! Thanks!!! More
by Tmarerro
January 05, 2023
Angie and Mark were great, very accommodating and professional. However we had a bad experience with the sales manager. professional. However we had a bad experience with the sales manager. More
by charlie.shelly
January 05, 2023
Customer service is a “10”, Adam Khamsot! !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU More
by ckhaggerty
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Jaymi Garcia
January 01, 2023
I bought my Volkswagen Jetta in December 2022 and I’m so pleased with my experience at Volkswagen of downtown Chicago. I worked with Gabriel Ceniceros and Julian Perez and they both went above and beyond to pleased with my experience at Volkswagen of downtown Chicago. I worked with Gabriel Ceniceros and Julian Perez and they both went above and beyond to make sure I was happy and comfortable with my purchase and the overall service. I highly recommend purchasing a vehicle with the VW team! More
by Emily R
Employees Worked With
Gabriel Ceniceros
