Volkswagen of Downtown Chicago

I purchased a 2020 Volkswagen Tiguan this may and when I took it to another Volkswagen Dealer in the Chicago area to have some parts replaced that were under warranty and get new tires they found SEVERAL th took it to another Volkswagen Dealer in the Chicago area to have some parts replaced that were under warranty and get new tires they found SEVERAL things wrong with this car I had just purchased. The alignment was unfixable with the current parts due to a prior accident where the full details were not revealed to me. The date and time on the car could not be reset due to a damaged antenna and the manager Julian Perez told me that it was due to a Verizon issue linked to the GPS which wasn't true. They were concealing an issue with a damaged antenna that wasn't disclosed or fixed. The car was filthy when I was given the keys with dog hair every where and it smelled like bad body odor. I had to have it professionally detailed right away to get of the smell that the dealership tried to mask with a very strong air freshener. My license plate holder was broken (tilted) and unfixable and I had to pay out of pocket for that as well. Also the windshield was replaced and they broke the mechanism that holds the rear view mirror in place which fell apart right after I brought the car home. The dealership was extremely unprofessional and should not have purchased my car from there. I would highly discourage anyone from buying a car here. More

Staff was professional and friendly. Customer service feels very prioritized in the dealership. I'm happy to be a new Volkswagen owner. Customer service feels very prioritized in the dealership. I'm happy to be a new Volkswagen owner. More

All was very great The staff was very nice. The maintainer was first class. All good The maintainer was first class. All good More

The team was very communicative throughout the process. Very transparent and looking to help. I’ll come back. Very transparent and looking to help. I’ll come back. More

They have recently remodeled the dealership and it’s looking really nice. Service with Luis Tinico and co. has always been superb. looking really nice. Service with Luis Tinico and co. has always been superb. More

Very helpful, courtesy and friendly staff. They worked with us and we are very satisfied. They worked with us and we are very satisfied. More

Syrell and the whole team were great. Very professional, very attentive and they made the entire process easy. Very professional, very attentive and they made the entire process easy. More

A great experience that was quick and easy. I will service my car here again in the future. I will service my car here again in the future. More

Davis and Mike were great to work with! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! More

Avery and Julian lied to me over and over again and I came in with an offer from online and they gave me a price 7k above that offer. I was chased out of dealership by them and they were incredibly rude came in with an offer from online and they gave me a price 7k above that offer. I was chased out of dealership by them and they were incredibly rude and continued to lie. Avery was extremely unknowledgeable about the car I made an appointment to see. I was promised there were two specific vehicles I could see on the phone and when I came there neither was available. More