Volkswagen of Downtown Chicago

Alonzo & the VW team were fantastic. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. More

Avery was so helpful and friendly! She made the process of buying my dream car so very seamless. Highly recommend She made the process of buying my dream car so very seamless. Highly recommend More

Super easy to work with. Fast service. Had me on my way in 20 minutes. Fast service. Had me on my way in 20 minutes. More

The price is good and good service attitude for me，but the transfer are a little slow. the transfer are a little slow. More

We were coming from out of town and purchasing a vehicle. I called them ahead of time and asked them to please make it short. They actually listened and the purchase was quick and we had no hassle. How wonde I called them ahead of time and asked them to please make it short. They actually listened and the purchase was quick and we had no hassle. How wonderful was that. A car dealership that actually listened. Thank you Davis and Rocco for making this the best sale I've ever had buying a car. More

I came in for a check engine light because my normal mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because my check engine light was back on. Spark plug 5 was misfiring. They quoted me $1,200 to replace all 5 and the coils which is outrageous. I had them do #5 only. I was quoted $441 + $58 for “shop charges” I asked for an itemized quote and only a quote with the total was sent. I asked again for the itemized quote and that’s where I found $118 worth of charges that didn’t apply. We settled on parts, taxes for parts and labor which came to $381. I pick up my car and the check engine light comes back on within 30 minutes. I contacted the service adviser immediately. He asked me a couple questions which I answered. I asked him what the next step is and he didn’t respond. I’ve been emailing, calling and texting the service advisor for 2 weeks and I’m being ignored. I spent $630 in less than a week and my car isn’t fixed. The location is highly unethical. Cost for parts are nearly triple, service advisors feel like sales people and they will overcharge you as much as they can. You should never have to fight fraudulent charges from a mechanic. More

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location Always courteous, helpful. Miss Michael wish he was back at this location More

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. Very helpful and good communication. Fixed the problems my car was having. More

Easiest dealership experience I’ve ever had! Everyone was efficient, communicative and kind. Would recommend this dealership 100x/10 Everyone was efficient, communicative and kind. Would recommend this dealership 100x/10 More

Went in for an oil change, stayed 5 hours and left with missing tire valve missing tire valve More