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Volkswagen of Downtown Chicago
Chicago, IL
3,053 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,053 reviews
December 09, 2023
Muhammad and Rocco, did a good job on helping the car buying process easy. Highly recommend! buying process easy. Highly recommend! More
by Julian.lupercio12
December 09, 2023
Muhammad and Rocco hooked me up with the right deal and took the time to explain the financing options took the time to explain the financing options More
by hectorlupercio14
Employees Worked With
December 04, 2023
Don't waste your time! The used cars are held at a separate garage and even though I requested to see a specific vehicle at a specific date/time, it was not ready even afte The used cars are held at a separate garage and even though I requested to see a specific vehicle at a specific date/time, it was not ready even after waiting 30 mins to be seen. The woman working the front desk is extremely rude and unprofessional. Customer Care reached out 3 times following my visit with automated messages asking me if I was returning but never responded to my feedback, just hit me with a new message each day. Plenty of other dealerships that are worthy of your time and business! More
by Watson33
Employees Worked With
December 02, 2023
Dealership was very comfortable, modern, and easily accessible. Staff was attentive and the wait time was minimal. accessible. Staff was attentive and the wait time was minimal. More
by Adam
November 28, 2023
I went in not 100% sure what I wanted but thankfully Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and fort Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and forth. Actually, the entire team was warm, extremely helpful and professional. I was referred here by a friend and easily would recommend this dealership and Jonathan. More
by heatherterese
November 27, 2023
Completing the purchase was quick and I got everything I wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came ba wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came back with an amazing alternative that actually exceeded our expectations. Left the dealership very happy. Shaun won our business by her honesty and treating us like we were old friends. More
by szee
Employees Worked With
November 25, 2023
The dealership is quick, responsive, and has a great selection of new and used vehicles selection of new and used vehicles More
by Jasonwlight
Employees Worked With
November 24, 2023
Syrel was super nice and helpful. He walked through the whole process without any problem. I highly recommend him! He walked through the whole process without any problem. I highly recommend him! More
by Danielamontealegre2
November 23, 2023
Awesome Purchase Experience. Thanks Mohammed and Julian, good customer service. Greatly recommended. 5 stars all the way. Thanks Mohammed and Julian, good customer service. Greatly recommended. 5 stars all the way. More
by Gonzalez, Celina
November 22, 2023
Angie and Matt were awesome! Got the car I wanted from a friendly, helpful staff! Got the car I wanted from a friendly, helpful staff! More
by Jessica R
Employees Worked With
Other Employees :
The person I signed my paperwork with was new. I didn’t get his name but he was awesome!, Matt Kutyna
