Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
904 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
Contact Dealership
View Awards

3335 Del Webb Ave NE

Salem, OR

97301

Directions

By Type

Showing 904 reviews

March 22, 2025

No one would communicate with me and something that should have taken an hour took 4 days More

by emailtracylove
Recommend Dealer
No
Employees Worked With
Deven Hand
Report | Print
Mar 28, 2025 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 22, 2025

I was told it would take about 1 hour and 15 minutes and it actually took about 2 hours and 30 minutes More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 17, 2025

Easy to work with answered questions quickly easy to get a hold of for questions More

by JOSHRENA356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Volkswagen of Salem responded

Thank you, Josh! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 16, 2025

I was very pleased with the professional service and courtesy that we were given. I will recommend this car dealership to all my friends and family. Thank you for a great experience in what could have b More

by LOGGERSETH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanya Risseeuw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 15, 2025

Salespeople are awesome, but the financial people were pushy. Just be warned, once you get past the welcoming committee and think you have negotiated something, you will literally have to go over the same More

by Coolkaracha
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bouchard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Braff 5/5
Report | Print
Mar 16, 2025 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 15, 2025

The young gentleman who helped me was extremely nice and professional. 5 star service and would come back again. More

by EVASHAPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Eva, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 14, 2025

Very efficient, friendly, and understanding with my limited funds in order to do the recalls and other services More

by GPHIB1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 14, 2025

Sold us a car with a cracked windshield and then wont help to fix it. Took delivery at night so no way to see it. Can not recomend this dealership. More

by TODKILGORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tanya Risseeuw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 13, 2025

Friendly accurate service! They are there when I need an immediate appointment, very thorough. Always a pleasant experience. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, quarles
Report | Print
Mar 16, 2025 -

Volkswagen of Salem responded

Thank you, Daniel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 12, 2025

Josh does a good job of going over what needs to be done and accurate on length of wait. The text updates are excellent. My only issue is cost, but I know every dealership is expensive. More

by N/a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Mar 12, 2025 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

1
...
10
11
12
...
91