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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
983 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 983 reviews

April 01, 2024

Jesse was very thorough about getting us great financing! He was helpful about information about new products. Very kind and knowledgeable. More

by SBOGART26
Recommend Dealer
Yes
Employees Worked With
Jordan and Jesse reck
Report | Print
Apr 02, 2024 -

Volkswagen of Salem responded

Thank you so much for choosing Volkswagen of Salem! Please let us know if we can be of any more assistance! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 29, 2024

I brought my Audi to be serviced and the Service Rep was not honest with me. Then they forgot to tighten the oil plug and I had to have my car towed They did not offer to reimburse me or anything. I had t More

by CMELLIS
Recommend Dealer
No
Employees Worked With
Meredith and Crystal were the only ones I could get a hold of
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Apr 02, 2024 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2024

Buying a vehicle at VW of Salem was a great experience. The sales associate Dmyetro was so very helpful, friendly, and professional, as were the other associates. I will definitely refer my friends and fam More

by ELIZABETHSERNA1960
Recommend Dealer
Yes
Employees Worked With
Dmytro Zolotarov
Report | Print
Jul 12, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us, Elizabeth. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Jul 12, 2024 -

ELIZABETHSERNA1960 responded

Volkswagon Salem is handsdown, the BEST place to do business when looking to purchase a vehicle. Your team of service representatives are phenomenal! I am beyond happy with my Ford Escape! Can't stop smiling! Thank you! Elizabeth S.

March 27, 2024

Incredible service, friendly service writer and making sure everything is great Kind, friendly, caring and really personable More

by MACNAMARA2010
Recommend Dealer
Yes
Employees Worked With
David Quarles he was awesome
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Mar 28, 2024 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 27, 2024

Great customer service at the service center! Bought a used car that has had a tremendous amount of problems after only 6 months of ownership More

by MACNAMARA2010
Recommend Dealer
Yes
Employees Worked With
David Quayle's
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Mar 28, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 25, 2024

Knowledgeable. Respectful of my budget. Assisted to find the right car for my husband and I. More

by DEBPANTHER
Recommend Dealer
Yes
Employees Worked With
Tanner
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Mar 25, 2024 -

DEBPANTHER responded

Knowledgeable. Respectful of my budget. Assisted to find the right car for my husband and I.

Mar 25, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 23, 2024

Get you in the car you want! Willing to work out the kinks! Any issues? No problem! They will work with you! Great environment. Check out their goody shop!! More

by JENNIFERMCGHAN1974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon with the VW
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Mar 25, 2024 -

Volkswagen of Salem responded

Hi Jennifer: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Salem are glad to have you as a customer. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 20, 2024

Dealership found what I needed. Tried to dupe me into thousands in extras No negotiations More

by DVATH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 05, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 19, 2024

Good digital experience and communication. Not as attentive in person. However they are friendly and knowledge. More

by pippieplease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Volkswagen of Salem responded

It's great to hear that Gregory was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 16, 2024

It was very easy to get into another car everything went smoothly Tanner was very friendly made it a non stressful experience More

by JJLENNIFER72
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Jul 22, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tanner and our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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