Volkswagen of Salem

Well what can I say.... Well I was BLOWN AWAY by Mr. Benjamin Burgess an absolute STAR and truly genuine person, I just can't say enough regarding my meeting with Mr. Burgess. A warm professional with t Benjamin Burgess an absolute STAR and truly genuine person, I just can't say enough regarding my meeting with Mr. Burgess. A warm professional with the most realistic approach to a "Welcomed Sales Embrace" that will put you at ease and build your confidence in the choice of a wonderful selection of of many and most types of cars, suv and trucks. Yes seeing him in my Audi A5s coupe as he pulled around and backed up did put a real fine smile on my face only later to have it washed, detailed and yep a full tank of gas for the long road home. THEN he later sent a text only to see inquired to see if I had arrived at my destination safely.....baby if that ain't CUSTOMER SERVICE then what is ??? He speaks German, Dutch and English so your sure to find a friendly word and common ground as Mr. Burgess celebrates diversity and culture of all walks of life from any background. I am truly grateful for the gracious patience of such a fine person! It's some thing special to see some one celebrate people in all the diversity, colors and walks of life. Also Alex the finance gentleman with the lego cars in his office was just as AMAZING and who told me the real value of not only my car but of my business too! Marilyn Reaves More

I called several dealerships to inquire about vehicles listed for sale either on their website or websites like cargurus.com. Daniel Sheets, of Lithia Volkswagon of Salem, was the ONLY sales person to im listed for sale either on their website or websites like cargurus.com. Daniel Sheets, of Lithia Volkswagon of Salem, was the ONLY sales person to immediately reach out to me and ask what I was in the market for and then set up several vehicles for me to test drive. He made sure my experience went smoothly and was very open in answering questions I had. I literally bought the first car I looked at and test drove because Daniel listened to what I told him. He helped me to see that it would help me get into that car I wanted AND still be able to add an extended warranty to my purchase by financing a small part of my whole purchase. I enjoyed every aspect of this experience. THANK YOU DANIEL! More

I'm very satisfied with the professionalism and willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will defin willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will definitely would recommend VW of Salem to everyone I know and I will be returning again when needed. More

My sales rep was Eric Textrum and my Financial man was Nathan Miklin. I have to say that my experience was nothing but pleasurable and their professionalism was really appreciated. They also both cared ve Nathan Miklin. I have to say that my experience was nothing but pleasurable and their professionalism was really appreciated. They also both cared very much about making sure I was happy and would not let me settle on anything unless it was really what I wanted. They both worked very hard to meet my requests both in the type of vehicle I was looking for and financial constrictions. Both were very personable and quickly offered answers to any questions I had. There was never a doubt that they really took their jobs seriously and had pride in what they do. I enjoyed talking with them. More

Tony was wonderful to work with. Mike in finance made everything easy and understandable. This was the most pleasant car buying experience we've ever had. everything easy and understandable. This was the most pleasant car buying experience we've ever had. More

Daniel was and excellent salesman he was knowledgeable kind and easy to work with. Great to negotiate with he worked for us. Fransisco who assisted yes we get two because we are special was also amazing, kind and easy to work with. Great to negotiate with he worked for us. Fransisco who assisted yes we get two because we are special was also amazing, and they made sure we weren't there forever. More

They were wonderful to work with while my car was in getting repairs done. The “texting” was very convenient. They were very prompt to reply if I had questions. getting repairs done. The “texting” was very convenient. They were very prompt to reply if I had questions. More

The best car buying experience I have ever had! My salesman Jerome Coleman worked so hard to get me the exact car I wanted! He went over and beyond to make my car buying experience great. Then Mike Br salesman Jerome Coleman worked so hard to get me the exact car I wanted! He went over and beyond to make my car buying experience great. Then Mike Brown in their finance department helped us get the extra things we wanted at a great price and best rate. I will recommend to all my friends and family to buy a car here. A Big thank you to Salem Volkswagen, keep up the fantastic work! More

Everyone from the sales manager to the salesman to the finance manager where very friendly and helpful. The experience was very pleasant. Would recommend to friends. finance manager where very friendly and helpful. The experience was very pleasant. Would recommend to friends. More

Eric was upfront, kind, and super respectful. He listened to what I had to say and catered to my needs as a customer. He had the two trucks I requested to see from the website up front and ready to test driv to what I had to say and catered to my needs as a customer. He had the two trucks I requested to see from the website up front and ready to test drive before I arrived at the dealership. When one of them didn't meet my expectations, Etic then helped me search other trucks that fell within my parameters before I finalized my decision. I found the perfect truck. There were NO sales gimmicks.There was no Bait and Switch. There was Zero xxxxxxxx. Just upfront and genuine honesty and care for the customer. The entire dealership went above and beyond to make my experience low stress and enjoyable. More