Volkswagen of Salem

I'm not very pleased with the service department on a car we brought in. They kept it way too long and even after they said it was fixed, it wasn't. We traded it on the spot. I also don't feel we got a we brought in. They kept it way too long and even after they said it was fixed, it wasn't. We traded it on the spot. I also don't feel we got a very good trade in price from them. More

Way better then capital dealer group. Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family More

See the answer before for the answer. Very frustrating not to have questions answered when I was told to text with any questions. Very frustrating not to have questions answered when I was told to text with any questions. More

My VW was used and not purchased from a VW company. It needed an inspection and lots of maintenance work. They completed the inspection and notified me of the work that needed to be done. The car is It needed an inspection and lots of maintenance work. They completed the inspection and notified me of the work that needed to be done. The car is driving much better now. Thanks. More

They came and got the car and didn’t charge me ! !great resource!! Awesome and great. !great resource!! Awesome and great. More

Excellent service ,prompt , friendly, knowledgeable, they explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step of the way. They returned my calls. They answered all my questions and concerns. They were awesome and I was completely satisfied with the work that they performed. This was one of the best experiences I’ve had with any dealership. They were very professional More

I purchased a vehicle based on the 150+ point inspection. Immediately after purchase I found out the dome lights were not working, the gas gauge was not working (I just assumed it was near empty- which it wa Immediately after purchase I found out the dome lights were not working, the gas gauge was not working (I just assumed it was near empty- which it was, at my test drive) and the door locks seem to be malfunctioning. There’s a shake when I drive over 60, I was not allowed a test drive to hit these speeds. There’s also a knocking noise when the car starts up. When I informed the dealership of these problems they simply forwarded me to their service department to get a quote on the repairs. The car was also very dirty and poorly detailed. Overall it feels like a 1/2 rate job that I’d expect from a no-name dealer. More

Everyone that helped with my recent purchase was great. ... thanks again for the pleasant experience ... thanks again for the pleasant experience More

Justin was very helpful and attentive. He kept us informed as the delivery was delay several times. He kept us informed as the delivery was delay several times. More

Great customer service. They took care of my auto issues and explained everything with no unexpected charges when it came time to pay. They took care of my auto issues and explained everything with no unexpected charges when it came time to pay. More