Volkswagen of Salem

The service team at Salem Volkswagen takes care of my needs when I bring my vehicle in, and I appreciate their courtesy an excellent service needs when I bring my vehicle in, and I appreciate their courtesy an excellent service More

Joe was very helpful and personable. The van was exactly as described and perfect for our needs. The van was exactly as described and perfect for our needs. More

My VW Passat is 21 years old. I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, fin I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, finding the parts, taking the time to deal with difficult issues. Good communication with the customer about the stages of progress in what was a lengthy repair. When my car was partly dismantled I was shown, in person during the repair process, the car's condition and specific failures that were being corrected. That was invaluable, illuminating, and much appreciated. More

Omar was proactive in his response to my online inquiry and despite an extremely busy day setup my test drive with minimal effort on my part. When a vehicle I was originally planning to buy sold, we ended and despite an extremely busy day setup my test drive with minimal effort on my part. When a vehicle I was originally planning to buy sold, we ended up with the exact vehicle I'd ideally sought to purchase. Omar, Michael and the team impressed me with gracious professionalism, pro-active approach to incentives and an effective purchase approach, including coffee hospitality and office support in charging my phone. Subsequently I appreciated Benjiman from Service reaching out with a thank you and invitation for any follow-ups. Due to unforeseen circumstances my pickup of the vehicle was not ideal, however through his pro-active initiative to delight a customer, Joe Black initiated and ensured a positive experience. God willing, Joe will be selling us an ID.Buzz at the earliest opportunity. Our new ID.4 is amazing! I look forward to a long, mutually successful partnership with Volkswagen of Salem and highly recommend Lithia and Volkswagen of Salem to others. All the best - Thank you. More

Greg Bell and his service team are thorough, courteous, and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have be and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have been working with them for over 10 years and have never been disappointed. More

Joe was amazing and Alex on the finance team was amazing too. Definitely would recommend such a nice and family friendly group of people! too. Definitely would recommend such a nice and family friendly group of people! More

Jordan was great. ..knew what was available, was easy to talk to and work with, finance was very thorough. Overall another great experience. ..knew what was available, was easy to talk to and work with, finance was very thorough. Overall another great experience. More

Marcus was my salesperson and he was SUPER TO DEAL WITH, honest, no pressure, very accommodating to what I was looking for in a trade. This guy is the real deal. See Marcus first, worth the drive from Spri honest, no pressure, very accommodating to what I was looking for in a trade. This guy is the real deal. See Marcus first, worth the drive from Springfield. Joe M. More

They were very accommodating to my needs! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! More

We recently purchased a used vehicle and while the process itself wasnt too bad, the ending was a disappointment. While we were agreeable to some things in regards to the deal, we werent told until th process itself wasnt too bad, the ending was a disappointment. While we were agreeable to some things in regards to the deal, we werent told until the signing that the vehicle only had one key, no FOBS, just a single key. The vehicle was also missing a manual and a spare tire with the jack kit. While this may not seem like a lot to some people, when you make a large purchase like this everything counts. This vehicle may be used, but its new to us so a manual would be a big help. Having to open the door with the key is not the end of the world but having the FOB for remote opening and closing is something we wanted when we spent our money on this car. And a spare tire with the changing kit? That should just be a given, every car should be sold with one because in the event of a tire problem you need to be able to change it. So because of this we will have to spend more money on things that we shouldnt have to, the keys themselves are not cheap! These are things a dealership could have easily taken care of with hardly any expense to them. All we were told over and over again was oh, this is how the car was when we got it from auction. Yea, so what, we dont need to keep hearing that when all it takes is just a few extra things to provide your customers with good service. Now I will say we should have spoken up more, we should have made the demands, but for us it just didnt seem like it was something that we should have to waste our energy on demanding. It should be a common courtesy, something a large, well known dealership would do on their own because it certainly wouldnt cost them much at all but would have made a big difference to us. When we brought the vehicle back to have something fixed I was told a spare tire would be found for us but nope, nothing was done about that. I am sure it will be chalked up to miscommunication, oh we thought you knew, oh we dont provide that, excuses to make it not their fault. But again, these are things this dealership could have taken care of so easily. Its the little things, and with one of them being about safety, it should have been resolved before we left the dealership. We are sorely disappointed these needed things couldnt be taken care of for us, the customer. Maybe if we were purchasing a brand new, very expensive model we would have received better results, thats sad to consider but we cant help but feel that way. In any case, we now we know and if we had to do all over again we would choose another dealership to purchase from which we will do when we are looking for our other vehicle. More