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W&L Subaru

Northumberland, PA

4.8
4,647 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,647 reviews

August 25, 2022

Brought two vehicles in for free state inspection found out after completion that emission testing is not included in this. Was not expecting this additional expense that why 4 stars and not 5. Do like th More

by icc.sw.moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

We appreciate your feedback very much. Thanks for sharing your experience online, and have a great day.

August 25, 2022

Always helpful-so happy they pick up our vehicle for service. We will always buy our Subarus from you! More

by smithfloralcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thanks! We're glad you like our free customer pick-up and delivery service!

August 25, 2022

Dale was a pleasure to work with and delivered exactly what I wanted. I would recommend w and l to everyone More

by gothook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thank you!

August 25, 2022

W & L is efficient, professional, caring and honest. I would recommend them highly to others. I was very pleased with my experience. More

by lpiercy65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Marroquin Shaun Kaufmann, Meghan Balum, Shaunda Zeigler, Cliff Clymer
Aug 26, 2022 -

W&L Subaru responded

Thank you for the 5 star ratings! Have a great day!

August 24, 2022

My technician was very good/excellent. Please take this portion out of this survey it is annoying. More

by LLGREENAWALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Hi, thanks for your review! I wish we could do something about Dealerrater's rules for the surveys, but we don't have any control over their design decisions, sadly. If you prefer not to be required to type in descriptions, you can always give Google a try. Google will allow you to just leave a rating only with no text. I prefer Google's platform myself! Thanks again!

August 24, 2022

Mike Rorke was very helpful and professional. He made buying my new car super easy. I would recommend him and this dealership to all my friends. More

by NOLACNM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Piercy
Aug 26, 2022 -

W&L Subaru responded

Thanks so much! I will let Mike know how happy you are with your experience here!

August 24, 2022

Friendly and amazing customer service. Always willing to help and to explain what your car needs are. More

by wendyannst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thank you so much for your review!

August 24, 2022

Passionate about the brand they sell. clean and modern building. Well informed and polite salespeople. More

by mdj1458
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Capolupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy
Aug 26, 2022 -

W&L Subaru responded

Thank you so much!

August 24, 2022

I sat there for 2 hrs for an inspection and they only needed to change 1 light bulb. A little disappointed because I’ve alwasy had great service. Love the videos they send to you now More

by eglowaski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thank you for the feedback. We are very sorry for the long wait for your service, and will definitely take your feedback into consideration as we strive to improve our customer experience. Thanks again, and have a great day!

August 24, 2022

We worked with Mike and he was exceptional to work with. I would definitely recommend for people to buy here. More

by segearsjs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thanks so much!

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