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W&L Subaru

Northumberland, PA

4.8
4,422 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,422 reviews

July 27, 2019

Tires Sidewall blew out on tire. Made appt online, didn't have tired in stock and had to leave car for like four days. Was suppose to get $75 prepaid visa More

by g_mony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

W&L Subaru responded

Hi, and thank you for the feedback. I apologize for your experience. You are absolutely right, whatever is promised should be done as promised and in a timely manner. There shouldn't be any hoops customers have to jump through. I'd love to speak with you directly to get a few more details to help improve our processes. Just give me (Rob) a call at 570.473.3432. Thank you again for bringing this to our attention, and have a great day.

July 27, 2019

2019 Crosstrek purchase W&L is A no-nonsense dealership that offers great deals! Friendly & knowledgeable sales people that know the Subaru products. Always worth the drive t More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy
Jul 29, 2019 -

W&L Subaru responded

Thanks Jim, we really appreciate your kind words! We look forward to your next visit!

July 27, 2019

Not perfect but still good service I purchased a spare key through this subaru dealership which came along with a key fitting and program service ( about $300 overall so a little pricey More

by JSala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

W&L Subaru responded

I really appreciate your feedback, and I'm sorry the process was a little bumpy. We have had some problems with our new key cutting machine since we got it, and we are currently working with the vendor (MSC) to get the issues resolved. I am glad that our service department was able to help you with the $50. If there is anything else we can do for you, just let us know.

July 25, 2019

So nice and helpful! This was my first big purchase and Luther was super helpful. He found me the best deal in my price range and everyone answered all of my questions wit More

by evymarinovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Piercy, Luther Metzger
Jul 26, 2019 -

W&L Subaru responded

We really appreciate the feedback! Thank you and have a great day!

July 25, 2019

Great Service I took my car in for Oil change and tire rotation and included a coupon that, a free brake inspection and an Air filter change. Also included was a re More

by ELHIRSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jul 26, 2019 -

W&L Subaru responded

Thank you for the feedback. Customers have complete control over the TV in the lounge, so you are always welcome to turn it to whatever channel you like. If you have troubling locating the remote control, one of our service writers should be able to track it down for you.

July 24, 2019

Amazing Dealership Our experience with this dealership has been nothing short of fantastic. They care about their community and customers going above and beyond what the More

by jcb307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bingaman
Jul 26, 2019 -

W&L Subaru responded

Thank you! We really appreciate the feedback, and we are looking forward to helping you again in the future!

July 24, 2019

Wonderful experience! I’m amazed how fast your dealers get us in and out of there :) They make it seem effortless! I’m impressed how well the entire team works together to More

by ariesmel74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Pisarz, Shaunda Zeigler
Jul 26, 2019 -

W&L Subaru responded

We are so glad we gave you such a great experience! Thank you for taking the time to post this review!

July 24, 2019

Disappointed My car was serviced 7/9. I just took legacy to local garage because of grinding noise when brakes were applied. I discovered that I need new front br More

by zak0045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2019 -

W&L Subaru responded

Thank you for the feedback. I understand your concerns, and would like to offer to help. Just give me, Rob, a call, and I'll do what I can for you. 570.473.3432. Thank you and have a great day.

July 24, 2019

What a great experience! I have bought several new vehicles in the last 20 years. This was by far the the most enjoyable and easiest car buying experience I have ever had. I w More

by lulu2533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Jul 26, 2019 -

W&L Subaru responded

It was our pleasure helping you! Thank you for writing this review, and have a great day!

July 23, 2019

Wonderful Service! I was a first time buyer with not the greatest of credit scores since I had just began building my credit roughly a year or so ago. Luther went above More

by jlynnet91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luther Metzger
Jul 23, 2019 -

W&L Subaru responded

Thank you for posting this review! It was our pleasure helping to get you into a vehicle!

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