W&L Subaru

Courteous staff. I discovered our inspection was expiring in a few days and the oil needed to be changed. They were able to schedule a day and time convenient for us. I discovered our inspection was expiring in a few days and the oil needed to be changed. They were able to schedule a day and time convenient for us. They provided a courtesy car since the service time was over the lunch hour. We were able to go to the mall and have lunch instead of waiting in the lounge. More

Overall good experience Easy to schedule the appointment. Friendly and knowledgeable service representatives. Beautiful new building makes it so much easier to get in and o Easy to schedule the appointment. Friendly and knowledgeable service representatives. Beautiful new building makes it so much easier to get in and out. State Inspection done in a timely manner. More

Worth a 6 hour drive! A warm and inviting dealership with very friendly and helpful staff. I drove 6 hours from Virginia to purchase a used car from this dealer. I would ha A warm and inviting dealership with very friendly and helpful staff. I drove 6 hours from Virginia to purchase a used car from this dealer. I would have given a excellent review but they only gave me a quart tank of gas with my purchase, and the clock was 1 hour off which I only found out while driving back and thinking why is this taking 7.5 hours only to realize the clock was set wrong - all small nick picks. My only contact with this dealer before taking the keys was by phone and email with Mr. Robert Shoup and he was an impressive individual - who sold me on the whole experience very polite, responsive, no pressure from this true professional. It was the most pleasant experience I have ever had buying a vehicle - I will buy another car from them without hesitation. More

Excellent customer service My service appointment was done in a timely fashion and I had excellent customer service. I would highly recommend this dealership to people I know My service appointment was done in a timely fashion and I had excellent customer service. I would highly recommend this dealership to people I know More

purchase new car Sales people are all very friendly and knowledgeable. After purchase they take the time to fully explain the new technology on the car as well as all Sales people are all very friendly and knowledgeable. After purchase they take the time to fully explain the new technology on the car as well as all changes from our previous one. This is the 3rd Subaru we have owned, all purchased from W & L, and are very satisfied with the dealership, as well as the cars we've had. Service has also been an outstanding feature. More

Very good experience Very professional, prompt, informative, friendly, and considerate with our service appointment at W&L. With the snowstorm that morning, the servi Very professional, prompt, informative, friendly, and considerate with our service appointment at W&L. With the snowstorm that morning, the service department did it's best to get customers serviced and on their way home as quickly as possible. Great team work! More

Excellent all around Everyone was friendly and helpful. Your waiting area was most accommodating and comfortable. Great coffee. Thank you for offering healthy fruit. I'll Everyone was friendly and helpful. Your waiting area was most accommodating and comfortable. Great coffee. Thank you for offering healthy fruit. I'll be back More

Life Savers I bought a car from there a year ago ran into a problem and he was able to get me a newer car. Ken Heim is a great Sales representative. I bought a car from there a year ago ran into a problem and he was able to get me a newer car. Ken Heim is a great Sales representative. More

Great Dealership Ken Heim is a great sales person to work with. Very knowledgeable and quick responses. The Service Dept has been terrific in making arrangements to Ken Heim is a great sales person to work with. Very knowledgeable and quick responses. The Service Dept has been terrific in making arrangements to pick up my Subaru and do the maintenance work. Definitely recommend both the sales and service departments to anyone looking for a new or used car. More

Friendly, quick, and comfortable This visit was filled with friendly faces and quick service. Everything on the list, including software updates, was done within an hour. I especial This visit was filled with friendly faces and quick service. Everything on the list, including software updates, was done within an hour. I especially like having a nice quiet room to read while I am waiting, and the coffee was excellent! More