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W&L Subaru - Service Center

Northumberland, PA

4.7
2,088 Reviews

2,088 Reviews of W&L Subaru - Service Center

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February 27, 2020

Absolutely first class service. Leagues ahead of any other dealership in this area. Basically you become part of the family. Thank You W&L. Customer for life. More

by shaunregan01
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana, Issac, Kris Little, Phil Rizzo
Feb 27, 2020 -

W&L Subaru responded

Thanks Sean! We really appreciate it!

February 27, 2020

Outstanding! Excellent service and consideration. My husband and I have mobility issues and the staff brought the loaner vehicle right to us - we didn't struggle More

by barbshelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac, Marge(at the checkout desk), Kris Little
Feb 27, 2020 -

W&L Subaru responded

It was our pleasure helping you and your husband! Thank you for reviewing our dealership!

February 27, 2020

The Service Department is very accommodating! The visit was quick, easy and painless! I recommend this dealership! I will always drive a Subaru! Thank you! More

by chpmunk1
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

W&L Subaru responded

We are really glad you enjoyed our service dept! Thanks for the review!

February 26, 2020

I've bought many cars over the years from different dealers, but W&L is the only dealer that I would recommend to a friend. In fact, I did recommend W&L to my sister-in-law, and she bought a car fr More

by lynnmaietta2011
Recommend Dealer
Yes
Employees Worked With
Angela McCormick
Feb 27, 2020 -

W&L Subaru responded

Thank you for recommending us! It was our pleasure to help you as well as your sister-in-law. Have a great day!

February 26, 2020

Mixed Review Something needs to be fixed with the people entering service appointments. When I called, I specifically requested that my front fog light needs repl More

by jpdelbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 27, 2020 -

W&L Subaru responded

Thank you for the feedback. I apologize for the mixup, and I'm very glad we were able to resolve that for you with the complimentary bulb replacement. I noticed that our service system has 3 duplicate records for you as well. I'm not sure if that helped cause the mixup, but I will merge those together for you, just in case. If you need anything else, just let us know!

February 25, 2020

Top Of The Line W&L Subaru is top of the line for sales and service. A really first class operation. I have never been treated as well anywhere else in my 72 years. More

by kak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luther Metzger
Feb 26, 2020 -

W&L Subaru responded

Thanks, we really appreciate the feedback! See you next time!

February 25, 2020

Car was picked up and dropped off on time andall Car was picked up and dropped off on time and all requested services were performed. Staff persons I had contact with were courteous and profess More

by Avid
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little, Phil Rizzo
Feb 25, 2020 -

W&L Subaru responded

Thank you! Have a great day!

February 25, 2020

Good/better/excellent My deafness has not been a problem when dealing with the employees of this Subaru dealership. Service has changed in the past 55 years to become trul More

by caneman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isaac
Feb 25, 2020 -

W&L Subaru responded

It is always our pleasure helping you! Thanks for the review!

February 24, 2020

We came to get our 2015 Outback serviced, but had to look around. Dale talked to us about new car, and was able to come up with the right payment for us, this is first new car I've ever had. Great car, staff More

by lustew55
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

W&L Subaru responded

Thanks! We are so glad we could help!

February 20, 2020

Timely, efficient and courteous with great facility for waiting while vehicle is serviced. Unfortunately, oil changes and tire rotation on new vehicles is somewhat costly compared to competitors that inclu More

by madalised
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
Feb 21, 2020 -

W&L Subaru responded

Thank you for the feedback. We are always reviewing our pricing in service and feedback such as yours is an invaluable tool in helping us stay competitive. If no one told you about our service perks, here they are: free service loaners, free state inspections, free car wash, free customer pick-up-and-delivery, a large comfortable waiting area (stocked with free coffee, free cold beverages, and free snacks), plus a large kids waiting area and a quiet lounge. Thanks again for your feedback, and have a great day.

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