W&L Subaru - Service Center

My first oil change Service was timely and informative. Staff was extremely helpful and kindly guided me through your process for service. I was “blown away” when Kris in Service was timely and informative. Staff was extremely helpful and kindly guided me through your process for service. I was “blown away” when Kris informed me of all the things you did with my car at no cost! Wow Subaru! This is our third Subaru! Loved the waiting areas. Comfortable and fantastic coffee! Thank you . Side note: thank you for having my good friends from the Danville SPCA on Saturday, October 19th. Hope you continue to do this next year. They brought their “Underdog” who is 13 years old and needs a forever home. Your love of animals and your community involvement with the SPCA is the reason I picked this dealership to buy my Subaru! Thank you! More

Excellent service continues . . . When the screen in the dash display showed that it was time for an oil change, I went online and scheduled service for the next day. I arrived at the When the screen in the dash display showed that it was time for an oil change, I went online and scheduled service for the next day. I arrived at the appointed time, drove up to the automatic door and continued inside. I was immediately greeted by a service manager, who handed me a beeper and encourage me to relax in the waiting area. The beverage selection is excellent, the WiFi works well, and a short time later the beeper indicates that my wait is over. Excellent service, excellent treats, excellent people; the excellence continues as I drive ! Thank you W&L. ! More

great and fast service Very satisfied with the inspection and oil change and how thorough your service department was and also for the coupons which were a substantial savin Very satisfied with the inspection and oil change and how thorough your service department was and also for the coupons which were a substantial savings which means a lot..also like the lounge while waiting and the coffee is excellant More

So helpful and so polite The service team is so polite and quick to assisting you. They had everything all lined up for me. They communicated with me via text and called whe The service team is so polite and quick to assisting you. They had everything all lined up for me. They communicated with me via text and called when they were finished with my car. Everyone I dealt with in servicing was wonderful! I'm so glad I bought my car at W&L! More

Unusual snapping cracking sounds when radio/CD was used. Sounds above wouldn't occur for 25-30 minutes or could occur within seconds. Finally able to record sounds on my phone so service personnel could hear Sounds above wouldn't occur for 25-30 minutes or could occur within seconds. Finally able to record sounds on my phone so service personnel could hear for themselves. Vehicle is 2015 Outback with 45,000 mi. Thought to be radio itself and it was replaced. Unfortunately, problem reoccurred and found to be in power amplifier [ I understand that is rarely the case,] which then was replaced. I was only charged for the radio replacement . I feel this was an excellent customer service experience. More

Service I stopped at Subaru garage to make an appointment to have vehicle service and Inspected. Pulled into service bay , a employee inquired as to my needs I stopped at Subaru garage to make an appointment to have vehicle service and Inspected. Pulled into service bay , a employee inquired as to my needs and said no need to make appointment they could take care of it right away. a short stay in waiting room and service and inspection completed . Good product and good service. I'll be back. More

excellent Great service staff. Very professional. It’s actually pleasant to have car serviced. Staff very courteous, listens well and goes beyond average in mee Great service staff. Very professional. It’s actually pleasant to have car serviced. Staff very courteous, listens well and goes beyond average in meeting customer requests and needs. W&L is a first class dealership. More

Overall good Overall the service has always been excellent until this last visit. I was scheduled for a service and inspection. The inspection was not completed du Overall the service has always been excellent until this last visit. I was scheduled for a service and inspection. The inspection was not completed due to running out of emission stickers. I was not informed the inspection was not done and realized it when I got home and called back. Kris was helpful in finding out why it was not done. How do you run out of stickers on the 1st of the month. Also I should have been notified of this prior to my appointment to see if I wanted to reschedule. I travel 80 miles round trip to come to your dealership and this is causing an extra trip. You have offered to drive to my house and leave a loaner while you take my car for inspection but this is still putting mileage and wear and tear on the vehicle. I hope in the future the dealership notifies patrons of things like this prior to their appointment. More

removed and replaced passenger side low beam Above service with car wash was completed in less than twenty five minutes even tho I had appointment. Very good from begining to end as always. Above service with car wash was completed in less than twenty five minutes even tho I had appointment. Very good from begining to end as always. More

Outstanding customer service Everyone I dealt with from the beginning of the day through the end has been both friendly and professional. My car service was done even more quickl Everyone I dealt with from the beginning of the day through the end has been both friendly and professional. My car service was done even more quickly than I expected too. More