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W&L Subaru - Service Center

Northumberland, PA

4.7
2,098 Reviews

2,098 Reviews of W&L Subaru - Service Center

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June 06, 2022

Subaru is always there for us and is a great support. Friendly and accommodating.. thanks More

by divine10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

W&L Subaru responded

Thank you!

June 05, 2022

W and L Subaru is a great dealership from purchase to routine maintenance. Top notch salesman and service technicians. I’m very happy to be a return customer. More

by jomizar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

W&L Subaru responded

Thank you so much!

June 04, 2022

After some second time repairs w&l collision did a fantastic job on my vehicle. It looks new again. More

by mzdebbydo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzoli, rusty,
Jun 06, 2022 -

W&L Subaru responded

Thanks, and have a great day!

June 03, 2022

W & L Subaru is the only place I take my Forester. I have been extremely happy with their sales, their service and their opportunities for discounts. I am currently not in the market for a new vehic More

by phaefner2509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Jun 06, 2022 -

W&L Subaru responded

Thanks!

June 03, 2022

Always on time, communicate openly, and easy to add on services! Plus having the kids room helps out mommas a lot! More

by mertter15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Christine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy
Jun 06, 2022 -

W&L Subaru responded

Thank you for the feedback!

June 02, 2022

They were very organized and professional. They explained everything and got me taken care of as quick as they could. More

by jalesher1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

W&L Subaru responded

Thank you so much for your business!

June 02, 2022

excellent service. Free loaner was awesome! the service department's communication was very friendly and helpful More

by emscart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

W&L Subaru responded

We're glad you enjoyed the free service loaner! Thanks for the feedback!

June 02, 2022

Staff is extremely disrespectful. Had to come back to this shop because my normal mechanic and two other shops had broken their tool trying to change my oil filter. When I came back t More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

W&L Subaru responded

Thank you for the feedback. While we disagree with your characterization of events, we are truly sorry you did not have a superlative experience, and we wish you all the best. Thank you again and have a great day.

May 31, 2022

Professional, transparent, fast. Great communication on the progress of my vehicle and very friendly staff. More

by dave.zienkiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Regan
Jun 01, 2022 -

W&L Subaru responded

Thank you, and have a great day!

May 30, 2022

They did not fix the problem after 2 visits. The personnel were very nice but still have poorly working ac More

by mj17820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

W&L Subaru responded

Thank you for the feedback, and we're sorry you are still having the issues with your A/C. We would very much like to get this resolved for you, so our service department will be giving you a call today. Thank again for the feedback and have a great day.

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