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3,633 Reviews of Walker Ford - Service Center
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December 14, 2024
The mobile service was well executed and in a very timely fashion. I was alerted to arrival time which was actually a few minutes early. fashion. I was alerted to arrival time which was actually a few minutes early. More
by BRUCEAMBLE
Verified Customer
December 14, 2024
We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More
by joeb
December 13, 2024
Excellent Customer Service Don Mast offered sound advice. He is trustworthy and represents the dealership He is trustworthy and represents the dealership More
by ddwayne32
Employees Worked With
December 13, 2024
Brooks was professional and accommodating with my schedule. I will be back for future visits. schedule. I will be back for future visits. More
by michelleburgin
December 12, 2024
Great Service team! Mike Murray did a great job in explaining the process and kept me informed along the way. Mike Murray did a great job in explaining the process and kept me informed along the way. More
by RDESROCHERS1
Employees Worked With
November 30, 2024
Would be helpful if anyone would ever call you back. Very frustrating experience with two different advisors. Won’t be coming back. Very frustrating experience with two different advisors. Won’t be coming back. More
by bweise2000
November 30, 2024
When my wife and I came down to our Condo in Florida, Dan Vectory helped schedule service of our Ford kept in Florida and checked several problems that needed service. The service was first rate and perform Vectory helped schedule service of our Ford kept in Florida and checked several problems that needed service. The service was first rate and performed in a relatively short time and good price. This type of service has always been our experience at Walker. More
by tiede3d
Employees Worked With
November 24, 2024
EXCELLENT body shop repair work by Scott & his Crew on recent my F150 Hood Repair. recent my F150 Hood Repair. More
by Jim Sefcik
